Premiere Usuably Slow Response time

New Here ,
May 11, 2021 May 11, 2021

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I've been using Premiere for years. Sometimes it underperforms on me, but never to this degree. This isn't just a playback issue; it's the entire program. For example, when I move the playhead to a point on the timeline, I have to wait before the corresponding images appears in the program monitor; when I hit play, I have to wait before it starts playing (or stops). This is every command in the program. I get the spinning pinwheel constantly. Every command takes seconds to execute, and by seconds, I mean up to 30. This isn't a systemwide issue; it's only happening in Premiere.

This just started this week. Before this week I was editing 4k footage without proxies without any issues. Now a 720 video won't perform. I haven't updated anything (except Premiere, which I did today only to see if that would help address my issue. It didn't).

Here are my specs:

Macbook Pro 2019


OS: Catalina 10.15.7

RAM 16 GB

AMD Radeon Pro 5500M 4GB

Intel UHD Graphics 630 1536 MB


And here's some of the things I did to try and fix this so far:

-Cache purge (in Premiere and manual)


-hardware accelerated decoding disabled


-Audio hardware input set to 'no input'


-Maximum RAM allocated to Premiere, rendering optimized for performance


-playback set to minimum (1/4 quality, no fx)


-Rendering set to Mercury Playback OpenCL (CUDA not an option; Metal is - which was its original setting)
-Uninstalling and reinstalling Premiere

None of these things has made a lick of difference. Any feedback welcome.

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Freeze or hang, Performance

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correct answers 1 Correct Answer

Adobe Employee , May 11, 2021 May 11, 2021
Sorry, Joey. Trash preferences and repair Adobe folder permissions. Let us know if those things help. Thanks, Kevin

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Where is your media located?

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New Here ,
May 11, 2021 May 11, 2021

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I store everything on a LaCie 4TB USB 3.1 HD (130MB/s).

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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As a test, could you place a few clips from that drive locally on your SSD, add those to a new project, and see if you have the same experience? I'd like you to remove the external drive from the equation here.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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well if you haven't done any updates,  let's try some basic mac troubleshooting issues.  Make sure you have at least 10% free space on all drives and at least 20% on your startup drive.   More free space than that would be better.  Are you running any other programs at the same time?  If so, don't (as a troubleshooting step).  If you have any other peripherals besides mouse, keyboard and media drive, disconnect them.  If any of your media is on a network drive or the cloud, copy it to a local drive.  Try disconnecting from the internet and network by either turning off wifi or pulling the ethernet cable.  Try creating a new user account with administrative privileges in system preferences: users and groups, log out and log in as the new user.  Try running disk utility:  disk repair on all drives.  If you've got diskwarrior, run that on all drives.   

People have reported issues having 2 graphics cards running.  You might try disabling one of them.  I'd suggest disabling the intel as it's not on the minimum hardware requipements for premiere

https://helpx.adobe.com/nl/premiere-pro/user-guide.html/nl/premiere-pro/system-requirements.ug.html

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Sorry, Joey. Trash preferences and repair Adobe folder permissions. Let us know if those things help.

 

Thanks,
Kevin

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New Here ,
May 12, 2021 May 12, 2021

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This worked! Thank you so much! I would have never figured this out.

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