Premiere won't import Photoshop or After Effects Files

New Here ,
Jan 27, 2021 Jan 27, 2021

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I'm trying to import photoshop and after effects files into my project and it just shows this forever until I press Esc:

Capture.JPG

I can access these files through Media Browser. But if I'm trying to import files with several layers, this method doesn't work as Media Browser just merges all the layers. 

 

I have updated all applications to the latest version. I've also uninstalled and reinstalled Premiere. I've tested importing a photoshop file into After Effects and that worked fine. So it seems that the problem is with Premiere. It used to work and then one day it didn't. I tried re-installing to earlier versions of Premiere as well to no avail. Does anyone have help they can give?

TOPICS
Editing, Error or problem, Freeze or hang, Import

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correct answers 1 Correct Answer

New Here , Mar 03, 2021 Mar 03, 2021
I found my own solution. If anyone else has this problem, try restarting Premiere and holding SHIFT + ALT before the loading screen shows up. Premiere will then ask if you want to reset your preferences and plug-ins, to which you click "yes". This should solve the problem. It will however mean that you need to reset any custom preferences that you had. Hope this helps others!

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New Here ,
Mar 03, 2021 Mar 03, 2021

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I found my own solution. If anyone else has this problem, try restarting Premiere and holding SHIFT + ALT before the loading screen shows up. Premiere will then ask if you want to reset your preferences and plug-ins, to which you click "yes". This should solve the problem. It will however mean that you need to reset any custom preferences that you had. Hope this helps others!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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