Premiere won't start. Tried EVERYTHING

New Here ,
May 13, 2021 May 13, 2021

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I'm desperate guys. This is the first time I ever post to a support forum.

Yesteday Premiere Pro 2020 was doing just fine. Suddently (actually after I installed twixtor for AE) it stopped working. I can't start it without crashing.

My system is Windows 10 64 bits, i5-7400, Radeon RX 5500 XT gpu, 32GB RAM Memory.

Here's what I've tried so far:

Restart my computer; Unnistall Twixtor; Start Premiere Pro holding Shift + Alt; Reinstall Premiere Pro Unninstall all plugins. Reinstall Premiere Pro (multiple times). Install Premiere Pro 2019 (still crashes on start); I literally deleted everything related to adobe Premiere on my computer (Media Cache and Media Cache files), "Temp" files. I unninstalled After Effects as well to see if that was the problem. I can't seem to solve it. 

It won't show any error code, just "Send Report" screen. My desktop is full of .CRASH files.

Can you help me?


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Crash, Error or problem

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi Formo5E90,

 

Sorry to hear about this. Navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore & check if you have any plugin in the MediaCore folder. If you find any plugin, temporarily move it to a folder on the desktop & check if Premiere Pro is launching after that. 

 

Thanks,

Sumeet

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Hola Formo5E90

Intenta instalar el programa en una ruta diferente (quizas en disco D o E)  e inicia el programa con CTRL + ALT + SHIFT 
Intenta previo a la instalacion borrar todos tus archivos temporales (no solo los de premiere si no ambien los de windows.
Espero te pueda ayudar.

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