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Preview not working for Adobe Premiere Pro RTX 2060

New Here ,
Jun 25, 2020

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I just purchased a new Lenovo Legion Y740 for both gaming but also some video editing as I am mostly on the go. I loaded up my first video edit today and the clip in the timeline does not play in the preview box. I can hear the audio just fine but the video doesnt render, there is a yellow line above the clip in the timeline. I have updated to the latest version of PP and I updated my vidia drivers to the ones released yesterday.

 

My system specs are:

●  Processor: 9th Gen Intel® Core™ i7-9750H (2.60GHz, up to 4.50GHz with Turbo Boost, 6 Cores, 12MB Cache)
●  Operating System: Windows 10 Home 64
●  Display Type: 15.6" FHD (1920 x 1080) IPS, anti-glare, NVIDIA® G-SYNC, Dolby® Vision HDR™ 400, 144 Hz, 500 nits
●  Memory: 16GB 2666MHz DDR4 (2 x 8GB)

●  Hard Drive: 1TB SSD PCIe

 

 

 

Does anyone have any idea what to do here? I'd be gutted if I couldn't use this laptop for editing in Premiere...

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Anywhere, Error or problem, Freeze or hang, Hardware or GPU, Performance, User interface or workspaces

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Preview not working for Adobe Premiere Pro RTX 2060

New Here ,
Jun 25, 2020

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I just purchased a new Lenovo Legion Y740 for both gaming but also some video editing as I am mostly on the go. I loaded up my first video edit today and the clip in the timeline does not play in the preview box. I can hear the audio just fine but the video doesnt render, there is a yellow line above the clip in the timeline. I have updated to the latest version of PP and I updated my vidia drivers to the ones released yesterday.

 

My system specs are:

●  Processor: 9th Gen Intel® Core™ i7-9750H (2.60GHz, up to 4.50GHz with Turbo Boost, 6 Cores, 12MB Cache)
●  Operating System: Windows 10 Home 64
●  Display Type: 15.6" FHD (1920 x 1080) IPS, anti-glare, NVIDIA® G-SYNC, Dolby® Vision HDR™ 400, 144 Hz, 500 nits
●  Memory: 16GB 2666MHz DDR4 (2 x 8GB)

●  Hard Drive: 1TB SSD PCIe

 

 

 

Does anyone have any idea what to do here? I'd be gutted if I couldn't use this laptop for editing in Premiere...

Topics

Anywhere, Error or problem, Freeze or hang, Hardware or GPU, Performance, User interface or workspaces

Views

154

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Jun 25, 2020 0
Adobe Community Professional ,
Jun 25, 2020

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What's the video clip? What format/codec, what made it?

 

Neil

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Jun 25, 2020 0
New Here ,
Jun 25, 2020

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Hey Neil.

 

It's an MP4 file. Created by an El Gato HD60 S Capture Card. I haven't tried any other video format files yet.

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Jun 25, 2020 0
New Here ,
Jun 25, 2020

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I also tried disabling my GPU and that also didn't change anything. Basically what happens is I drag the clip to the timeline and I play it the sound plays, albeit the volume reader looks pretty laggy and the first frame of the clip is there but it doesn't play.

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Jun 25, 2020 0
Adobe Community Professional ,
Jun 25, 2020

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Download MediaInfo and after installing, drag/drop a file onto that applet's icon. It will open, select the "tree view" from the viewing options, and do a screengrab like this one. Drag/drop the screengrab into your reply box, so we can see exactly what's inside that file.

 

Neil

 

MediaInfo TreeView.PNG

 

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Jun 25, 2020 0
New Here ,
Jun 28, 2020

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Days and days and days. I've tried a lot of things to this point, most notably the uninstall and delete the media cache.

 

Here is the mediainfo document you requested:

Media Info.PNG

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Jun 28, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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Variable frame-rate "around-ish" 60fps. Ouch!

 

Download the free conversion utility app HandBrake and convert to CFR ... constant frame-rate ... in Handbrake. Make sure you both check the CFR circle AND set a specific frame-rate number in that box also. Set the compression to 'near placebo'.

 

Then import that file and see if it works properly.

 

Neil 

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Jun 29, 2020 0
New Here ,
Jun 29, 2020

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Same thing 😕

 

I changed framrate to 60, constant framerate and moved the slider to placebo quality. What other suggestions might you have, Neil?! This is super frustrating!

 

Could it be something with the card?

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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What's the GPU in use in that rig? Separate "discrete" GPU or is it an onboard chip.

 

Neil

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Jun 29, 2020 0
New Here ,
Jun 29, 2020

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I've got the RTX 2060.

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 30, 2020

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Nvidia drivers have been wonky as heck across video apps ... roll back to probably the 442.19 driver, see what happens.

 

Neil

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Jun 30, 2020 0
New Here ,
Jul 05, 2020

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I've been messing with drivers and I still have had no luck. Anything else I can try?

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Jul 05, 2020 0