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Bonjour, travaillant depuis a peu prés 4 mois sur mon projet premiere pro 2019 sans rencontrer de probleme, avant hier en ouvrant mon projet, les vidéos du projets se trouvent pixelliser et comportent des rayures vertes horizontales et la lecture ne se fait plus .
Info systeme :
Processeur Intel(R) Core i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 cœurs, 8 processeurs logiques
RAM 32 Go
Intel(R) UHD Graphics 630
NVIDIA GeForce RTX 2070 SUPER
Constat :
-tout les projets se trouvent dans cette situation autant du .mp4 que .mts ou composition after effect
-en passant sur PPRO 2020 - le probleme persiste
-changer le GPU du systeme de rendu - probleme persistant
-désintaller PPRO et réinstaller - probleme persistant
-MàJ GPU / - probleme persistant
Thanks for checking that. Is this happening with any specific project/media type or with all of them? If it's happening with multiple projects and multiple media types, please try these steps and check if it helps.
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Hi marie66,
We're sorry to hear about this. Have you tried switching the Renderer to Mercury Playback Engine Software Only and checked if it's working properly? If switching the Renderer is not making any difference, try clearing the cache and check if it helps. Let us know if it works. We're here to help.
Thanks,
Sumeet
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Thanks for checking that. Is this happening with any specific project/media type or with all of them? If it's happening with multiple projects and multiple media types, please try these steps and check if it helps.
Let us know if it helps.
Thanks,
Sumeet
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Merci beaucoup, le problème est enfin résolu . Avez vous une explication de ce phénomène ? dernière question, si je laisse Intel(R) UHD Graphics 630 désactivé est-ce-que ça risque d'endomagé les composants ou l'interface ?
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Hi marie66,
Glad that it worked. Disabling the Intel GPU won't affect much in your case as you have a dedicated NVIDIA GPU (RTX 2070). Usually, such issues occur due to the driver not working properly. You may try enabling the Intel GPU and updating its driver (https://helpx.adobe.com/in/x-productkb/multi/drivers-video-win-intel.html) to check if it's working properly.
Thanks,
Sumeet