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Problème de lecture et de prévisualisation ( bandes horizontales vertes + pixellisation des vidéos)

New Here ,
Jun 03, 2020

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Sans titre.pngBonjour, travaillant depuis a peu prés 4 mois sur mon projet premiere pro 2019 sans rencontrer de probleme, avant hier en ouvrant mon projet, les vidéos du projets se trouvent pixelliser et comportent des rayures vertes horizontales et la lecture ne se fait plus .

Info systeme :

Processeur Intel(R) Core i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 cœurs, 8 processeurs logiques

RAM 32 Go

Intel(R) UHD Graphics 630

NVIDIA GeForce RTX 2070 SUPER

Constat :

-tout les projets se trouvent dans cette situation autant du .mp4 que .mts ou composition after effect 

-en passant sur PPRO 2020 - le probleme persiste

-changer le GPU du systeme de rendu - probleme persistant 

-désintaller PPRO et réinstaller - probleme persistant 

-MàJ GPU / - probleme persistant 

 

 

Thanks for checking that. Is this happening with any specific project/media type or with all of them? If it's happening with multiple projects and multiple media types, please try these steps and check if it helps.

  • Open Device Manager
  • Expand the drop-down for  Display adapters 
  • Right-click on Intel(R) UHD Graphics 630 and select Disable device
    (please note that this may cause the applications using this GPU to misbehave, so close any other app that might be using the GPU in the background)
  • Once, the Intel GPU is disabled, try launching Premiere Pro again and check if you are getting a correct preview.

Let us know if it helps. 

 

Thanks,

Sumeet

Topics

Error or problem, Hardware or GPU, Performance

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Problème de lecture et de prévisualisation ( bandes horizontales vertes + pixellisation des vidéos)

New Here ,
Jun 03, 2020

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Sans titre.pngBonjour, travaillant depuis a peu prés 4 mois sur mon projet premiere pro 2019 sans rencontrer de probleme, avant hier en ouvrant mon projet, les vidéos du projets se trouvent pixelliser et comportent des rayures vertes horizontales et la lecture ne se fait plus .

Info systeme :

Processeur Intel(R) Core i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 cœurs, 8 processeurs logiques

RAM 32 Go

Intel(R) UHD Graphics 630

NVIDIA GeForce RTX 2070 SUPER

Constat :

-tout les projets se trouvent dans cette situation autant du .mp4 que .mts ou composition after effect 

-en passant sur PPRO 2020 - le probleme persiste

-changer le GPU du systeme de rendu - probleme persistant 

-désintaller PPRO et réinstaller - probleme persistant 

-MàJ GPU / - probleme persistant 

 

 

Thanks for checking that. Is this happening with any specific project/media type or with all of them? If it's happening with multiple projects and multiple media types, please try these steps and check if it helps.

  • Open Device Manager
  • Expand the drop-down for  Display adapters 
  • Right-click on Intel(R) UHD Graphics 630 and select Disable device
    (please note that this may cause the applications using this GPU to misbehave, so close any other app that might be using the GPU in the background)
  • Once, the Intel GPU is disabled, try launching Premiere Pro again and check if you are getting a correct preview.

Let us know if it helps. 

 

Thanks,

Sumeet

Topics

Error or problem, Hardware or GPU, Performance

Views

519

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Adobe Community Professional ,
Jun 03, 2020

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.

embed.jpg

 

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New Here ,
Jun 03, 2020

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Sans titre.png

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Adobe Employee ,
Jun 03, 2020

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Hi marie66,

 

We're sorry to hear about this. Have you tried switching the Renderer to Mercury Playback Engine Software Only and checked if it's working properly? If switching the Renderer is not making any difference, try clearing the cache and check if it helps. Let us know if it works. We're here to help.

 

Thanks,

Sumeet

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New Here ,
Jun 04, 2020

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hi, en changeant le rendu aucun changement et en nettoyant le cache non plus .. 😕

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Adobe Employee ,
Jun 08, 2020

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Thanks for checking that. Is this happening with any specific project/media type or with all of them? If it's happening with multiple projects and multiple media types, please try these steps and check if it helps.

  • Open Device Manager
  • Expand the drop-down for  Display adapters 
  • Right-click on Intel(R) UHD Graphics 630 and select Disable device
    (please note that this may cause the applications using this GPU to misbehave, so close any other app that might be using the GPU in the background)
  • Once, the Intel GPU is disabled, try launching Premiere Pro again and check if you are getting a correct preview.

Let us know if it helps. 

 

Thanks,

Sumeet

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New Here ,
Jun 10, 2020

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Merci beaucoup, le problème est enfin résolu . Avez vous une explication de ce phénomène ? dernière question, si je laisse Intel(R) UHD Graphics 630 désactivé est-ce-que ça risque d'endomagé les composants ou l'interface  ?

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Adobe Employee ,
Jun 15, 2020

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Hi marie66,

 

Glad that it worked. Disabling the Intel GPU won't affect much in your case as you have a dedicated NVIDIA GPU (RTX 2070).  Usually, such issues occur due to the driver not working properly. You may try enabling the Intel GPU and updating its driver (https://helpx.adobe.com/in/x-productkb/multi/drivers-video-win-intel.html) to check if it's working properly.

 

Thanks,

Sumeet

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