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Problem with editing: green and purple stripes

New Here ,
Aug 15, 2020

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Hi, can somebody help me please. My sister had Adobe Premier Pro on her laptop and it always worked just fine. Untill one day while she was editing there began to appear green and purple stripes through her screen. We installed Adobe on mine laptop because we thought that it was her laptop that had an error. But now on my laptop if I want to edit something it still has those green and purple stripes on the screen. when I open Adobe now it also says: system compatibility report, unsupported video driver and something with intel HD Graphics. I can click on the Fix button then that sends me to an Adobe help and information website, but I just can't figure out what to do. Partly because I am dutch and I am good in english but not that good and also because I do not now very much about computers, software, systems etc. So I am really hoping that some of you might know what to do and will help me please. 🙂

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Problem with editing: green and purple stripes

New Here ,
Aug 15, 2020

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Hi, can somebody help me please. My sister had Adobe Premier Pro on her laptop and it always worked just fine. Untill one day while she was editing there began to appear green and purple stripes through her screen. We installed Adobe on mine laptop because we thought that it was her laptop that had an error. But now on my laptop if I want to edit something it still has those green and purple stripes on the screen. when I open Adobe now it also says: system compatibility report, unsupported video driver and something with intel HD Graphics. I can click on the Fix button then that sends me to an Adobe help and information website, but I just can't figure out what to do. Partly because I am dutch and I am good in english but not that good and also because I do not now very much about computers, software, systems etc. So I am really hoping that some of you might know what to do and will help me please. 🙂

TOPICS
Editing, Error or problem

Views

56

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Aug 15, 2020 0
Most Valuable Participant ,
Aug 15, 2020

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Several things to read

 

Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1
https://community.adobe.com/t5/premiere-pro/adobe-premier-pro-2020-is-not-support-for-nvidia-geforce...

 

Green-Pink-Purple video https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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