Problem with Motion Grahpics

Community Beginner ,
Jul 14, 2020

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Hi,

 

I am having problems with a Essential Graphics file (.aegraphic). When editing in timeline, everything is fine: https://prnt.sc/thrh42

 

But when I export from Encoder, it breaks: https://prnt.sc/thrii2

 

I have already changed the Rendering options, but still breaks. https://prnt.sc/thrhmp

 

I already tried a different .mogrt file, but the same problem happens. Sometimes in timeline is green and when export the result is purple and with a shape with broken format.

 

Please, I need help.

 

Thanks.

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Problem with Motion Grahpics

Community Beginner ,
Jul 14, 2020

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Hi,

 

I am having problems with a Essential Graphics file (.aegraphic). When editing in timeline, everything is fine: https://prnt.sc/thrh42

 

But when I export from Encoder, it breaks: https://prnt.sc/thrii2

 

I have already changed the Rendering options, but still breaks. https://prnt.sc/thrhmp

 

I already tried a different .mogrt file, but the same problem happens. Sometimes in timeline is green and when export the result is purple and with a shape with broken format.

 

Please, I need help.

 

Thanks.

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Crash, Error or problem

Views

84

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Jul 14, 2020 0
Community Beginner ,
Jul 14, 2020

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I already uninstalled Encoder and installed again (english). The problem remains.

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Jul 14, 2020 0
Adobe Community Professional ,
Jul 14, 2020

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Please simply drag/drop the image files onto your reply box so they appear directly in your reply. Making people click on external links reduces the number of people willing to take the time to help.

 

Neil

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Jul 14, 2020 1
Community Beginner ,
Jul 15, 2020

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Sorry. Here again:

I am having problems with a Essential Graphics file (.aegraphic). When editing in timeline, everything is fine:

 

Comini_Curi_6-1594839567522.png

 

But when I export from Encoder, it breaks:

 

media ecoder.png

I have already changed the Rendering options, but still breaks.

media encoder.png

I already tried a different .mogrt file, but the same problem happens. Sometimes in timeline is green and when export the result is purple and with a shape with broken format.

I already uninstalled Encoder and installed again (english). The problem remains.

Thank you.

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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Does it export correctly directly from Premiere rather than queueing over to ME?

 

Neil

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Jul 15, 2020 0
Community Beginner ,
Jul 16, 2020

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Hi Neil, 

 

Yes, it does but I got over 100 videos to export, it wont work do it manually. I need to export by queueing on ME.

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Jul 16, 2020 0
Adobe Community Professional ,
Jul 16, 2020

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My question wasn't to propose a solution, but to get information. Which 'we' did. The exporting from Premiere is fine, there's something in the communication between Premeire and MediaEncoder that's screwy. Here are several things to try now, sort of in order:

 

  • Dump the cache files both in Premiere and MediaEncoder, with no project open using their Preferences options or by manually going to their locations on disc (with the apps closed) and deleting everything.
  • Go to ME, to the Preferences, and uncheck "import sequences natively".
  • Trash Preferences for both PR and ME.
  • Odd possibility ... if you have Max Render Quality checked, uncheck it.

 

Neil

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Jul 16, 2020 0
Community Beginner ,
Jul 16, 2020

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Hi Neil, 

Thank you for the instructions, I did everything. The cache is clean for both programs.
All theses boxes are unchecked "import sequences natively" and "Max Render Quality". The trash preferences are also redefined but the problem remains, now the motion graphic appears as pending media even though everything is fine in premiere project, this midea is not missing from the project and the timeline runs perfectly:

 

pr.pngMe.png

 

 

 

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Jul 16, 2020 0
Adobe Community Professional ,
Jul 16, 2020

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Out of curiosity ... where are these mogrts stored? And did you create them or acquire them from somewhere? Does this happen if you just drag one of the included ones onto a sequence and export?

 

Neil

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Jul 16, 2020 0