Probles with .aac and .m4v Files,

New Here ,
Jan 12, 2021 Jan 12, 2021

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When I was exporting a projejct in Pr, the software crashes, I seee a file "End Prosses" I clck on it then the Pr closed, but the temporary files aac and .m4v  still ther in my folder, I can't delete the files because they say they are in use by Pr, I tried to use the Task Manager to end process in the details tab and have the same problem.

 

Then tried to uninstall an the same F#$%)/g problem, the I use the tool Adobe CC Cleaner Tool, and know what SAME....  I uninstall all ACC Apps and can't deleter the files. Pr is no more in my laptop why I can´t delete de Files,,,  I only wan't to update Pr am Me and can't update because the spftware says I still have oppen Pr and Me so I can't update the programs..

 

Heeeeeelp!!!!!  

Laptop Asus Tuf Gaming  Windows 10 64bits  AMD RYZEN 7 4000 series (last laptop amd)  RTX 2060 and 16 GB RAM 

 

 

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Crash, Error or problem

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I uninstall an I have the files in my lap

 

1XxJavierxX1_0-1610472384470.png

 

1XxJavierxX1_1-1610472395448.png

 

 

Help 

 

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New Here ,
Jan 12, 2021 Jan 12, 2021

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when I tried to open Pr i have this

 

1XxJavierxX1_0-1610473350321.png

 

 

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