Program and Source Windows Blackout Footage during Pause

Explorer ,
Jun 06, 2021 Jun 06, 2021

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This issue seems to come at any given time, but using Lumetri Color often causes it after a few adjustments.


SPECS:
Premiere v15.2.0
Windows 10 v20H2

AMD Ryzen 7 2700X Eight-Core Processor

32.0 GB RAM

GeForce GTX 1070 Ti driver v462.59

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU, Performance, User interface or workspaces

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there,

 

We're sorry to hear about this. Have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's working properly? Also, is this happening with any specific media type or is it with all the media files?

 

Thanks,

Sumeet 

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Explorer ,
Jun 11, 2021 Jun 11, 2021

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Yes I have switched to CPU rendering which solves the blacked out window issue, but the footage playback is much choppier even at its lowest quality settings. This is currently happening with 5k Red footage but it happens all the time with footage from varying sources.

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