Project freezes after working a few minutes in Premiere Pro 15.1

New Here ,
Apr 28, 2021 Apr 28, 2021

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Hello,

 

I have been having issues with Premiere all morning.  The project opens and all seems fine, after a few minutes, the video freezes.  I still have full control, there's just no playback, scrubbing, viewing clips, etc.

 

I have deleted media cache, restarted, updated video driver, cleared preferences, etc.

Alienware Aurora R6

Windows 10 10.0.19041

Intel i7-7700 3.6 GHz

 

Please help.

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Crash, Error or problem, Freeze or hang

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi jasonb31591514,

 

Sorry to hear about this. Please let us know the type of media files you are working with (format/codec, frame rate & frame size) & the effects applied. Also, let us know the GPU that you are using. 

 

Thanks,

Sumeet

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