Project manager "unknown error"

Aug 21, 2017

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   Hi,

After 2 years of using project manager to consolidate and back up my projects, it is now giving me constant grief.

On almost every project (mainly promos) it is unable to calculate project size og unable to back up my projects.

Every time giving me "unknown error", asking me to try again.  Not even once, has this improved anything.  I keep getting "unknown error"

It does not work and I've tried many combination of settings.

I will have to stop using Premiere as my editor if this keeps up.  I cannot keep backing up by copying 100s of GB of assets for a each 30 sec. spot.

What is going on?

Has a bug been introduced in the last few versions?

Does anybody else have these issues?

What could be the possible cause? 

Thank you

//Stig A.

Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.

I narrowed it down to Sequence #4. That sequence was causing the problems.

I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.

I'm running CS6.

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Project manager "unknown error"

Aug 21, 2017

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   Hi,

After 2 years of using project manager to consolidate and back up my projects, it is now giving me constant grief.

On almost every project (mainly promos) it is unable to calculate project size og unable to back up my projects.

Every time giving me "unknown error", asking me to try again.  Not even once, has this improved anything.  I keep getting "unknown error"

It does not work and I've tried many combination of settings.

I will have to stop using Premiere as my editor if this keeps up.  I cannot keep backing up by copying 100s of GB of assets for a each 30 sec. spot.

What is going on?

Has a bug been introduced in the last few versions?

Does anybody else have these issues?

What could be the possible cause? 

Thank you

//Stig A.

Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.

I narrowed it down to Sequence #4. That sequence was causing the problems.

I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.

I'm running CS6.

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Aug 21, 2017 2
Adobe Employee ,
Aug 25, 2017

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Hi StigA, Sorry for this error. I do see a similar bug filed. Can you also file one? Here's the link.

Thanks,
Kevin

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Aug 25, 2017 0
Oct 31, 2017

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Before the latest update (to CC 2018), I used the Project Manager to archive three similar-sized (45 to 65GB) projects and had no problems. Since the update, with all the same settings, I now get the "unknown error" that StigA was talking about. I finally got it to work, after trying to change the destination to a local drive instead of a network drive (that didn't work), by unchecking the "Save Preview files" box. This post in the Creative Cow PP forum was somewhat helpful  https://forums.creativecow.net/docs/forums/post.php?forumid=3&postid=996718&univpostid=996718&pview=...

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Oct 31, 2017 4
Adobe Employee ,
Oct 31, 2017

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Hi RogerP,

What was the source media? New project or an updated one? Any other info? Hope we can assist.

Thanks,
Kevin

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Oct 31, 2017 0
Oct 31, 2017

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Hi Kevin,

It was probably 3 hours of HD (1080p) footage, about half from from a Canon 5D and half from a Panasonic HC-V770, one main 7-minute sequence, two nested sequences, if that's what you're asking. It was definitely not a new project, and I'm not sure what you mean by updated. It was a CC 2017 project, and I had opened a copy in 2018 to archive it — and I forgot to mention that after the backup kept failing, I went back to the original and opened it in CC 2017 — and it was then that I also unchecked the "Save preview files" box. And then it worked. (So, the bottom line is, I have not yet gotten this to work in CC 2018.)

Is this a known bug?

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Oct 31, 2017 0
Mar 24, 2018

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Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.

I narrowed it down to Sequence #4. That sequence was causing the problems.

I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.

I'm running CS6.

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Mar 24, 2018 0
Adobe Employee ,
Mar 27, 2018

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Thanks for the feedback, Guy Burns.

Kevin

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Mar 27, 2018 0
May 17, 2018

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I'm having the same errors.

Film was cut in Premiere 2017, upgraded to 2018. Trying to collect all footage onto one drive (currently divided among 3). Have deactivated copying preview links and a few suggestions in this thread and not having any lucky.

project error.jpg

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May 17, 2018 0
Aug 01, 2018

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same issue here. no fix. no workaround. so? what shall we do next?

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Aug 01, 2018 2
Aug 01, 2018

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1. delete all your proxies

2. check if you have special characters in your video/photo/work files naming like + # $ or whatever ( I found to have a Spanish character in one mov file)

3. delete adobe premiere cache

4. it should work.

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Aug 01, 2018 1
Oct 15, 2018

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I'm having the same issue. Makes it hard to do professional work on schedule when I can't easily output my project for color correction. Now I have to manage the files manually? It would be great if you guys could do a little more testing on this before you release the software.

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Oct 15, 2018 4
Oct 19, 2018

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I have the same problem and still no solution. It already occurred from version cs 5.5 now with CC 2018 again in the same embarrassing problem. For those who work with other colleagues is a very serious problem.

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Oct 19, 2018 1