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Project won't open

New Here ,
Jun 23, 2020

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When I try to open a project, all I get is a black screen. Even from autosaves...

I can't click any of the menu's along the top banner, I can't move or close the windorw. It's as though there's a dialog box open and until I close it I can't do anything - but there's no dialog box visible. I use dual screens.

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Crash, Error or problem, Freeze or hang, Performance

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Project won't open

New Here ,
Jun 23, 2020

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When I try to open a project, all I get is a black screen. Even from autosaves...

I can't click any of the menu's along the top banner, I can't move or close the windorw. It's as though there's a dialog box open and until I close it I can't do anything - but there's no dialog box visible. I use dual screens.

Topics

Crash, Error or problem, Freeze or hang, Performance

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 23, 2020

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Hi there, 

 

We're sorry to hear about this. Please try these steps and check if it is working properly.

  • Create a new project
  • Navigate to Window > Workspaces > Editing
  • Window > Workspaces > Reset to saved layout
  • Window > Workspaces > uncheck Import Workspace from Projects 
  • File > Import, navigate to the project file you were working with, and import it (importing a project may take some time depending upon the size/complexity of the project).
  • Once it's imported, save this new project and check if it's working properly.

Let us know if it helps.

 

Thanks,

Sumeet

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Adobe Community Professional ,
Jun 23, 2020

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try to hold ALT while premiere pro is loading on the splash screen

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