My problem is, I want to use ProRes Raw on Windows
I have the latest ProRes Raw decoder installed I have a GPU capable of this (Nvidia 2080ti x 2 in SLI) I have Mercury GPU Acceleration selected in my project settings
However I still get a "ProRes RAW decode issue" error every time I try decode.
I have tried reinstalling both Premiere Pro, and the ProRes Raw decoder.
I have tried removing one of my GPUs.
Anyone have any ideas for next steps or debug options?
TOPICS
Crash
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Error or problem
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Formats
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Hardware or GPU
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Import
@Kevin-Monahan ... we're getting the occasional Windows user with this problem. And they've got the Apple super-duper-secret ProRes decoder app installed so Dick Tracy should be able to work away.
Do you know something that might help? Is there something that gets wonky and needs resetting or ... something?
My assumption is that Adobe doesn't have a Threaddripper system to test Premiere. Adobe can you say that you have tested Premiere extensively on a Threaddripper system and all these things are working for you?
My 24-core Ryzen would qualify. They would have most any system available between in-house and their private & public beta programs. Over on the public beta, you see a number of people with AMD CPUs, and yet not that much of a problem with ProRes any more than anyone else.
I've talked with a lot of the engineers and managers over the years at NAB and MAX. They are (as you would expect) more based on Macs than PCs, but have the new ARM Macs and both Intel and AMD CPUs/GPUs. As they have to.
Last year I was chatting with Adobe support person or software engineer over a ProresRaw problem and he said thatt hey don't have AMD machines at all to test Premiere with. He had a remote session to my PC and gathered the info. Now that problem is fixed though. So this is where my concern is coming from.
Have you tested Canon R5 8K RAW files with Premiere? Is playback ok for you? In my system the end result is a crash 100%. Or can someone with a Ryzen 39X0 system chime in and comment if 8K RAW files from Canon R5 are playing back ok?
I won't quibble with the comment from the Adobe support person ... though it would be a help to know who it was. What role they have does matter here. The "help" staff are not in any way linked to the development folks that I've ever found.
I don't work with any of the Canon raw files. I do know that the R5 8k files are a bear on some systems in various apps. If you could drop-box me a clip, I'd be happy to test on my Ryzen 3960x 24-core rig.
Suddenly the RAW files from Canon R5 started to playback just fine in both non-beta and beta versions of Premiere. I don't know why... Haven't done any changes at all. Only thing that changed was a new version of Premiere Pro beta that installed, but that shouldn't affect non beta version too. I will continue to follow this situation... Maybe I will PM you Neil with a link to the RAW files so that you could test it. You have same processor than I do.
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