ProRes RAW video could not be decoded - error message

Community Beginner ,
May 19, 2020 May 19, 2020

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Hi,
 
I've just recorded some ProRes RAW footage via my Shogun Inferno and Adobe Premier Pro 2020 (updated today as noticed ProRes RAW support) and it directs me to the adobe.com/go/proresraw support page. I've checked and made sure all the settings are correct, but still getting the error after the restart.
Annotation 2020-05-19 152712.png
I'm using a AMD Threadripper 3970X, GeForce 1080ti etc. 
Tried on my MacBook Pro and works fine.
 
Anyone else experiancing this? I've been waiting for Pro Res RAW for ages. There is this resource that mentions I need Intel Graphics for NVENC support but doesn't say this for Pro Res RAW requirements.
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Adobe Employee , May 22, 2020 May 22, 2020
Hi gordonmcnevin, Sorry to hear about this. For ProRes RAW to import properly in Premiere Pro, please ensure that you have installed the latest NVIDIA driver for your GPU (https://www.nvidia.com/Download/driverResults.aspx/159423/en-us) and the Renderer is set to Mercury Playback Engine GPU Acceleration (CUDA) (under File>Project Settings> General). Also, please ensure that you have Apple ProRes RAW for Windows 1.1 installed.  If you are still not able to import any ProRes RAW files, please sh...

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Adobe Community Professional ,
May 19, 2020 May 19, 2020

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Please embed screenshot in original post.

2020-04-21_16-37-27.jpg

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Community Beginner ,
May 19, 2020 May 19, 2020

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done.

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Community Beginner ,
May 22, 2020 May 22, 2020

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I have the exact same problem!!

Followed all the settings, got latest drivers and all, same message!

I've shot some Prores RAW from my Nikon Z6 and Atomos Ninja V, It all plays fine in FCPX on my Mac. I've Installed the codec from Apple , checked all the settings in premiere etc etc..

 

Threadripper 2990WX & 2x2080ti's 64GB RAM, Nvme Drive, Win10Pro64.

 

Please help?

 

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Adobe Employee ,
May 22, 2020 May 22, 2020

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Hi gordonmcnevin,

 

Sorry to hear about this. For ProRes RAW to import properly in Premiere Pro, please ensure that you have installed the latest NVIDIA driver for your GPU (https://www.nvidia.com/Download/driverResults.aspx/159423/en-us) and the Renderer is set to Mercury Playback Engine GPU Acceleration (CUDA) (under File>Project Settings> General). Also, please ensure that you have Apple ProRes RAW for Windows 1.1 installed. 
If you are still not able to import any ProRes RAW files, please share a download link for a sample ProRes Raw file to test it at our end.

 

Thanks,

Sumeet

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Community Beginner ,
May 22, 2020 May 22, 2020

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I have the latest Nvidia Studio driver wich I need for Octane renderer does that play a role? Do I need the game driver?

Otherwise I;ll try and shoot something smaller and share with you because the file I've got is 11Gigs..

Edit:

Here's a file:

 

https://www.dropbox.com/t/ff6lnWoSyCYQjnEg 

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Adobe Community Professional ,
May 25, 2020 May 25, 2020

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I downloaded your clip as a test: this is what it does on Windows machine.

afbeelding.png

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Community Beginner ,
May 23, 2020 May 23, 2020

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Did you have a chance to test the footage? Is it an AMD issue maybe? It looks like the Prores RAW codec is not installing or running properly..? Please advise .

 

Thank you,

 

Konstantinos

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Community Beginner ,
May 25, 2020 May 25, 2020

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Thank you Sumeet - I actually installed the latest Apple ProRes RAW for Windows 1.1 and tried again and worked straight away! I must have had an earlier version installed from the BETA installed.

 

Thank you, it's now working! You're awesome!

 

konstantinosKOD - please try the same and let us know if this works for you.

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Hi Sumeet, I'm having the same issue using a Macbook Pro (please see attached).

I'm on the latest update of Pr and macOS, please let me know what the solution is.

Thank you,

Ali

 

Screen Shot 2020-11-09 at 1.48.56 PM.pngScreen Shot 2020-11-10 at 6.52.16 PM.png

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Hey just wanted to jump in on this. I'm having the exact same issue. Discovered it's with the Apple Pro Video Formats 2.2.2 update that took place at some point in my recent history (like within the last month .... auto updated with a security update back mid-november) 

 

I'm also on a macbook pro running OSX 10.14.6 and have tried to open Pro Res RAW in the most recent version of Premiere, along with reinstalling the past (started on 14.6 and worked my way back to 14.5 - neither worked) 

 

I also found that FCP X will not open the Pro Res RAW files nor will they no longer preview in QuickTime. I've tried different ProRes RAW files off different drives and have also eliminated the drive as the source of this issue as this was happening. 

 

Now here’s the kicker -- you cannot go back to a previous version of Apple Pro Video formats. I’ve tried uninstalling them through terminal, deleting the files and deleting from the trash can, and other methods of extraction without ANY luck in actually removing these (still show up in the system.


And so right now I’m waiting on a time-machine backup of my current macbook and I’ll have to revert it. I have no clue if this will fix it but for anyone reading this in a similar position, I think this may be the only resort.

This is because the issue has come down to the newest update of Apple Pro Video formats. So if you edit with Pro Res RAW and are on OSX MOJAVE DO NOT UPDATE TO THE 2.2.2 VERSION OF APPLE PRO VIDEO FORMATS.

You will not be able to decode Pro Res RAW files and it will stop you from being able to even transcode them into 422 or h.264.

Tread very carefully. And if anyone finds a real solution to this or a better explanation I’d love to know.

Take care y’all.
Scott




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Explorer ,
Dec 12, 2020 Dec 12, 2020

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@ssfilmco 
I was in the same boat, on OSX 14.6.

Was saved by this post on the Avid Comunitty, which pointed to this OSX shareware utility called Pacifict, that lests you"Bute Force" install an older version (2.1.1) of Pro Video Formats over a newer one.

I was fortunate to find this post, and back up an running within 40 minutes of discovering it.  I was nervous about the force install, but it worked perfectly for me. 
After getting back up and running with PRRaw, I cloned my system in its current configuration!

Good luck everyone 🙂


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Community Beginner ,
Nov 23, 2020 Nov 23, 2020

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Hello Sumeet Kumar Choubey,

I was using ProRes RAW previously and everything was working until lately.  When I open PP (Which I'm Using Latest Version 14.6 (build 51)) Project that I have already been editing I get an error now (ProRes RAWnVideo Decode Issue. - ProRes RAW Video Could Not Be Decoded.  For More Information, See adobe.com/go/proresraw (File Path).  

 

RAWNW.PNG

 

See Images:

Latest ProRes RAW For Windows Decoder 1.33 - I removed it and downloaded it again then installed it and no success.

Latest PP 14.6 (build 51) - I uninstalled and went back to 14.4, then 14.5, and back to 14.6 and no success.

Latest Nvidia Driver for my GeForce Nvidia 1070 -  Nvidia Studio Driver 457.30

 

NvidiaDriver.PNGPRRFW133.PNG

 

I have made sure my render settings are proper as you have listed above

 

Mercury_Cuda.PNG

 

It is wrecking my brain to know i was editing the ProRes RAW with no problem then all of a sudden I'm not able to anymore.  Now that i think about it I did get a Windows update just a couple of days ago.  

Edit:  Looks like on  11/21/20 I got an update I include the update history log and the the update explained Screen Shot

 

WinUpdate.PNGUpdateEx.PNG

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Community Beginner ,
Nov 23, 2020 Nov 23, 2020

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So I was not able to uninstall the Win Update I listed above and so I restored my machine back to a later date before the update in question.  Now, PP can properly decode the ProRes RAW like before.  So I found my issue, thanks for your ear and I hope this may help someone.

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New Here ,
Jan 01, 2021 Jan 01, 2021

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Hi Sumeet! 

 

So I've updated all my GPU Nvidia drivers, my Renderer is set to CUDA, and I've installed Apple ProRes RAW for windows 1.3 but I'm still facing the error code "ProRes Raw could not be decoded in Premiere Pro". I'm on the latest version of premiere pro as well (14.7 build 23).

 

Any help is appreciated! 

 

 

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Community Beginner ,
May 25, 2020 May 25, 2020

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Any news?

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Community Beginner ,
May 25, 2020 May 25, 2020

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Installing the Apple ProRes RAW for Windows 1.1 that Sumeet sugested worked for me! 

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Community Beginner ,
May 26, 2020 May 26, 2020

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It seems that windows won't let me install the codec no matter what I do..!

the installation seems fine but the codec doesn't work! No antivirus software installed or anything..

Running out of options here.. what a bummer!

 

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi konstantinosKOD,

 

Are the two RTX 2080 Ti connected using SLI? If so, please remove the SLI connection and check if the preview is getting restored. 

 

Thanks,

Sumeet

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Community Beginner ,
May 27, 2020 May 27, 2020

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Yeesss!!!! That did it!!! 😁😁
well there you go, sli is to blame! I hope they fix it in the future.. 

thanx so much for not giving up on my problem, you guys rock! 

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Glad to hear that. Feel free to reach out if you run into any other questions or issues in the future.

 

Thanks,

Sumeet

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New Here ,
Feb 12, 2021 Feb 12, 2021

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This is Not the case and ADOBE has got it all WRONG.

I upgraded to the latest NVidia GeForce 2080 driver, ensured usage of "CUDA"rendering for playback, installed Apple ProRes Decoder 1.3 and still getting the message that ProRes file cannot be decoded.

The files were made on the Panasonic EVA 1 cinema camera.

I have been a suscriber to the entire Adobe collection for a long time. Now I am starting to get annoyed, maybe move to Final Cut Pro if this is Not fixed ASAP.

 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Upload a short clip to test.

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Short Test Clip from Panasonic EVA 1.

Thanks

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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After installing the decoder I was able to import the file.

I have 460.89 studio driver installed.

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