Quality not changing when lowering playback resolution

New Here ,
Mar 27, 2020 Mar 27, 2020

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Good day forum,

 

I am using Premiere Pro 2020 and up until this morning, my playback resolution will NOT CHANGE from Full resoltuion to a lower one. This is to be changed on the program monitor. I am currently on the phone with customer support and we already did troubleshooting and they can't figure it out yet.

 

I'm on a PC, specs are i5 16gb ram, gtx 1660ti graphics card. It SHOULD NOT BE a problem with the specs, because I have always worked with this and had no problems at all working on 1/4 resolution for playback, that's normal for me. Now it WILL NOT CHANGE FROM FULL, just won't do it.

 

Why did this happen from one day to another? What the hell changed? Unisitalled and installed Premiere, restared computer, updated graphics card. Nothing happens. Please help.

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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New Here ,
Mar 27, 2020 Mar 27, 2020

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Thank you for the suggestion. I already did it but it doesnt work.Any other suggestions?

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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Maybe it'll do a test by changing the Mercury Playback Engine acceleration in Project Settings. Did you try?

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New Here ,
Mar 27, 2020 Mar 27, 2020

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Yes, already changed it. The guy on the phone from adobe support could not help.Capture1.JPG

 

 

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New Here ,
Mar 27, 2020 Mar 27, 2020

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Capture2.JPG

 

This is the resolution playback form the program monitor. Even though I change it to 1/4 or 1/8 it still tries to do full resultion, dropping many frames making it simply impossible to work. I have no idea what is going on. The computer is new and I have always worked with the same video resolution, same camera, same everything. I was with the guy on the phone for over 80 minutes. He told me, at the end, my computer (16 GB) does not meet the requirements for Premiere and that he shouldnt even have taken the call, even though we saw the requirements real time and yeah, my system does meet the requirements. He just said out of desperation.

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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> "it still tries to do full resultion, dropping many frames ...."

 

If that is your only evidence for it being full resolution, I wonder if the resolution is changed, but there is another problem. Set the scaling (left side) to 100% or similar. Do you see pixelation in the 1/8 setting? Set the "paused resolution" (wrench icon) low as well so you can also see it when stopped. I realize that can be tricky if it is skipping frames.

 

Stan

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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Try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

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New Here ,
Mar 27, 2020 Mar 27, 2020

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Thank you for the answer but that does not help for the playback resolution.

 

I just need to work on it, I need 1/4 playback resolution, and Premiere keeps pushing full resolution, it is simply IMPOSSIBLE for me to work. The framerate drop is off the charts.

 

I just formatted my computer for the past two hours, finally installed everything, and I can't make it work.

 

Please I need help, I got a lot of work to do and I can't to ANYTHING.

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New Here ,
Mar 27, 2020 Mar 27, 2020

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440 frames dropped every 10 seconds of footage. Playback resolution will not go under FULL for some reason.

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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"Why did this happen from one day to another? What ... changed?"

Try System Restore?

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New Here ,
Mar 27, 2020 Mar 27, 2020

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I just formatted the computer, would that be the same as "System Restore"? Let me know so I can do further research.

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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Which cpu, what kind of hard drives and what kind of footage are you trying to playback.

MediaInfo windows

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New Here ,
Mar 27, 2020 Mar 27, 2020

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Just a bit of context: I have been using this computer for 30 previous video projects, over 30 hours of footage, all in the same resolution from a mobile phone in 4k (mobile phone again). I was able to work on every single project downgrading the playback resolution to 1/4 every single time with no problem whatsoever until this morning.

 

Processor: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 6 Logical Processor(s)

16 GB RAM (11 dedicated to adobe apps)

Graphics card: GTX 1660tigtx 1660

SSD Hard drives (external and internal)

Footage: 4k resolution from OnePlus 7T Pro Mclaren

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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Sorry, I missed the part about reformatting the computer.  It's too late for System Restore, which may have been a better option.

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New Here ,
Mar 27, 2020 Mar 27, 2020

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So it can't be done? The system restore? I'll wipe the whole computer if necessary.

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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Formatting means that you wiped all of the drive and that nothing that was on that drive is available any longer, so System Restore has nothing to restore.

If you have made a disk backup, that could be an option.

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New Here ,
Mar 27, 2020 Mar 27, 2020

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I understand, when I formatted it I chose the option to leave apps and personal documents. That could have been a problem maybe.

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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I'm not sure what you mean:  <<I chose the option to leave apps and personal documents.>>

 

So, that's not really the same as <formatting> which is wiping everything off the drive and starting new. If you do this, you will need a backup of all your personal files you want to save. 

 

It's a good idea to try a reformmating. What I've done in these cases is to buy a new c: drive. So, if you can afford it, get a new SSD and put Windows on it and then Premiere pro only and see how that works.

 

If you're going to do that to the current c: drive BACKUP EVERYTHING FIRST 🙂

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Maybe to late, but this just happened to me and i was able to fix the problem by deleting all the preview videos and changing the format of the previews, i hope this helps 

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