"general error" when import menu

Report · Aug 30, 2017

Hello,

I have a message "general error" when I'm importing a menu or when I want insert a text in my project with Encore CS6.

Somebody know how to resolve this problem ?

Thanks a lot for your Help

Regards

Report · Aug 31, 2017

That message is not very instructive, and is not associated with a single problem.

Do you get the error if you create a new project?

Clean the cache: Edit -> Preferences -> Media -> Media Cache Database -> Clean

Reset preferences:

Hold down Ctrl-Shift while starting the program. Deletes AppPreferences.xml; program does not start.
Now start Encore; preferences file is recreated.

Alternate method for manually resetting is here: See "12. Recreate the Adobe Encore Preferences File" in this link for windows:

This problem may require resetting workspaces.

For Mac, see "Re-create Preferences File" here:

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