"Sorry, an error occurred" Premiere Pro 2021

New Here ,
May 24, 2021 May 24, 2021

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I installed the latest version of premiere pro (2021) and each time I tried to launch it, this message appeared: "Sorry, an error occurred". I've tried to uninstalled all adobe apps, including Creative Cloud. I installed creative cloud again, then I installed Premiere Pro 2021 and the message "Sorry an error occurred" kept showing each time I launched Premiere. I installed Illustrator 2021 to see if the error kept showing up, and it didn't, only with Premiere Pro. Please help me to figure out a solution for this problem.

 

Thank you!Screenshot 2021-05-24 at 19.57.38.png

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Crash, Error or problem

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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This is a user to user forum.

Most well nearly all cannot read crash reports here.

Best is to contact support over chat and ask for video queue.

 

 

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New Here ,
May 25, 2021 May 25, 2021

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Thank you, 

 

I contacted support over chat and after an hour of trying different methods, we came to the conclusion that maybe the problem is my macOS Catalina v 10.15.7

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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New Here ,
May 24, 2021 May 24, 2021

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Thank you, but it didn't work 😕 I still have the same error message everytime I launch the app.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Try Ann's suggestiom.

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