I installed the latest version of premiere pro (2021) and each time I tried to launch it, this message appeared: "Sorry, an error occurred". I've tried to uninstalled all adobe apps, including Creative Cloud. I installed creative cloud again, then I installed Premiere Pro 2021 and the message "Sorry an error occurred" kept showing each time I launched Premiere. I installed Illustrator 2021 to see if the error kept showing up, and it didn't, only with Premiere Pro. Please help me to figure out a solution for this problem.
This is a user to user forum.
Most well nearly all cannot read crash reports here.
Best is to contact support over chat and ask for video queue.
I contacted support over chat and after an hour of trying different methods, we came to the conclusion that maybe the problem is my macOS Catalina v 10.15.7
Thank you, but it didn't work 😕 I still have the same error message everytime I launch the app.
Try Ann's suggestiom.