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"The importer reported a generic error"

Explorer ,
Aug 14, 2012

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Whilst this is a useful error message, it still hasn't helped me resolve the issue.

I currently have 5 sequences, all containing the same file type - but when I load the premiere pro file it asks me the location of two of the files, both in seperate sequences - all the other files are located just fine. I pointed the "Where's this file..." process in the right direction and on two of the files (the two missing ones)  I got the above error message. Why? How can I fix it?

The file types are .MTS.

I did start the project in CS5.5 and then when I got CS6 I opened it up in that, and it converted everything just fine. It's only when I've re-opened the project the next day I got this problem. Could this be the reason? But why only two of the files and not the rest?

Thanks in advance for your responses!

Changing anything inside the top level folder for tapeless media is generally not a good idea.  It can break functionality in some cases.

This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

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"The importer reported a generic error"

Explorer ,
Aug 14, 2012

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Whilst this is a useful error message, it still hasn't helped me resolve the issue.

I currently have 5 sequences, all containing the same file type - but when I load the premiere pro file it asks me the location of two of the files, both in seperate sequences - all the other files are located just fine. I pointed the "Where's this file..." process in the right direction and on two of the files (the two missing ones)  I got the above error message. Why? How can I fix it?

The file types are .MTS.

I did start the project in CS5.5 and then when I got CS6 I opened it up in that, and it converted everything just fine. It's only when I've re-opened the project the next day I got this problem. Could this be the reason? But why only two of the files and not the rest?

Thanks in advance for your responses!

Changing anything inside the top level folder for tapeless media is generally not a good idea.  It can break functionality in some cases.

This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

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Aug 14, 2012 4
Explorer ,
Aug 14, 2012

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Sorry also, one other thing:

My camera has shot at 25fps - but when I open the new sequence it tells me 'the sequence settings are incorrect, do I want to auto change them to the correct ones', so I clicked yes - and now the sequence settings are 50fps when that's actually incorrect. Very confusing 😕

The camera is a Panasonic TM700

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Aug 14, 2012 0
Most Valuable Participant ,
Aug 14, 2012

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First, about sequence settings

Please NOTE that the PPro CS6 screen may look a bit different

For CS5 and later, the easy way to insure that your video and your project match

See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666

Second, about MTS files

CS6 Bug AVCHD http://forums.adobe.com/thread/1004369?tstart=0

-and http://forums.adobe.com/thread/1004369?start=0

Third, do be sure you update to PPro 6.0.1

All Adobe updates start here and select product, read to see if you need to install

updates in number order, or if the updates are cumulative for the individual product

http://www.adobe.com/downloads/updates/

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Aug 14, 2012 0
Community Beginner ,
Oct 09, 2012

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Just had a similar problem... after opening a project and sequence I have been working on for some time, one piece of media (.MTS file), out of hundreds, has gone offline and when I tried to re-link it, I got a File Import Failure "Importer reported a Generic Error" message...

I have been working on this project and with this media for months (in other projects as well) with no issues. I updated to PPro 6.0.2 a few days ago, but have had no issues with this media until this morning.

Hmmmm...

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Oct 09, 2012 1
Enthusiast ,
Nov 12, 2012

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Same thing just happened to me this morning. Opened up a CS6 project that I have been working on for some time and a couple of random .mts files have gone offline.

Does anyone know how to resolve this? Perhaps trash the preference file and reboot?

Shane

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Nov 12, 2012 0
Community Beginner ,
Dec 06, 2012

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Same thing here. Very frustrating. Some help from Adobe would be appreciated.

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Dec 06, 2012 0
LEGEND ,
Dec 06, 2012

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Dec 06, 2012 2
Community Beginner ,
Dec 11, 2012

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I don't see the link between the problem and this "solution".

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Dec 11, 2012 0
Adobe Employee ,
Dec 11, 2012

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Activation issues may be preventing certain importers from functioning correctly. That is why Jim suggested that solution, and I agree with him. It's the first thing I would try.

Thanks!

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Dec 11, 2012 1
New Here ,
Sep 30, 2014

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I have the exact same problem. I've been working on the same project on and off for months, when a clip went offline this morning.

What worked for me was making a copy of the footage and moving it to a different folder. It instantly fixed the problem. It's a short term fix for something that Adobe should be addressing.

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Sep 30, 2014 0
Community Beginner ,
Sep 30, 2014

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I have seen this error in CC related to licensing issues.

I highly recommend using Chat and getting specific help from Adobe Support.  For me something was corrupted and each time, Support had me clear certain files and folders.

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Sep 30, 2014 0
Adobe Employee ,
Oct 02, 2014

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nicburon wrote:

I have the exact same problem. I've been working on the same project on and off for months, when a clip went offline this morning.

What worked for me was making a copy of the footage and moving it to a different folder. It instantly fixed the problem. It's a short term fix for something that Adobe should be addressing.

Thanks for reporting Nic.

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Oct 02, 2014 1
New Here ,
Jan 02, 2018

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WOW. It's so great to see how helpful the Adobe staff is. Worthless clowns

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Jan 02, 2018 1
New Here ,
Jan 30, 2019

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This is the only way to fix a large ammount of files.. Just copy the footage to other folder(s)

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Jan 30, 2019 0
Community Beginner ,
Feb 18, 2019

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Thanks. I tried deleting the caches as well as reinstalling and it still had issues. Once I renamed the folder where the footage was located did the error finally disappear.

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Feb 18, 2019 0
Community Beginner ,
Feb 03, 2020

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8 years later...still getting the same problem

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Feb 03, 2020 0
New Here ,
Apr 12, 2013

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I also had this problem with MTS files from my PANASONIC HMC151 camera.

There was no problem when I first loaded the there was no problem. But when I returned to a project after a week to do some minor alterations for my client, 3 out of the 15 clips were off-line and reported as having a GENERIC ERROR.

When I tried to re-import them same problem occured. Copying the files and re-naming them 10014.MTS in stead of 00014.MTS did the trick wich means there is nothing wrong with the files itself.

I hope this helps some-one who like me was in desparate need with a deadline come closer every minute.

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Apr 12, 2013 0
LEGEND ,
Apr 12, 2013

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Changing anything inside the top level folder for tapeless media is generally not a good idea.  It can break functionality in some cases.

This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

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Apr 12, 2013 1
Community Beginner ,
Apr 19, 2018

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This doesn't answer anything. Not sure why it was marked the correct answer. I tried deleting/cleaning up media cache and it still didn't solve it.

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Apr 19, 2018 1
New Here ,
Jun 17, 2018

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Check out my resolution!

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Jun 17, 2018 0
New Here ,
Nov 30, 2019

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Thanks sir, worked for me

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Nov 30, 2019 0
New Here ,
Sep 17, 2013

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Just had the same problem and discovered that it was the result of removing neat video noise reduction plugin for premiere. Once I reinstalled, everything linked up without a problem.

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Sep 17, 2013 0
New Here ,
Sep 30, 2013

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Try to copy+paste your original clip to another folder and import it again. But make sure the clip itself is good, not damaged.

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Sep 30, 2013 0
Community Beginner ,
Jun 05, 2014

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I just had this exact problem. I sequence I had been working on for weeks suddenly had media file go offline for no reason at all. It was an MTS file.

Premiere caused the bug. The problem was the .xmp file that premiere had created next to the MTS file had gotten corrupted by Premiere at some point when I was editing the sequence. I deleted the .xmp file and used the "Replace Footage" command and selected the original MTS file and everything was restored. Prior to deleting the XMP file, the "Replace Footage" command would give me the "generic error" (thank you so much Adobe for your useful error messages).

Apparently from time to time Premiere will randomly whomp .xmp files when you are editing sequences that contain the clips they go with.

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Jun 05, 2014 0