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"We were unable to open the file on disk" Import error on Premiere Pro

New Here ,
Sep 14, 2020

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Hello,

I have a problem: When i try to add a video file I have error: "We were unable to open the file on disk. "

I can import any other video (.mp4, .avi) and other .mov files too. But this one single .mov file I cannot import. I also tried to use another drive (internal and external) to import the file - but it doesnt work.

 

Specs of the file: 618,4 mb, 1920x1080, H.264, AAC, 5:26 min, (.mov)

 

My computer: MacBook Pro 2015 13"; 2,7 GHz Intel Core i5; 8GB Ram; Intel Iris Graphics 6100 1536 MB; macOS Mojave 10.14.4

 

Premiere Pro: 14.3.2

 

I have googled for solutions but no one really seems to have an answer. I would really appreciate the help if anyone has any solutions.

 

Thank you!

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"We were unable to open the file on disk" Import error on Premiere Pro

New Here ,
Sep 14, 2020

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Hello,

I have a problem: When i try to add a video file I have error: "We were unable to open the file on disk. "

I can import any other video (.mp4, .avi) and other .mov files too. But this one single .mov file I cannot import. I also tried to use another drive (internal and external) to import the file - but it doesnt work.

 

Specs of the file: 618,4 mb, 1920x1080, H.264, AAC, 5:26 min, (.mov)

 

My computer: MacBook Pro 2015 13"; 2,7 GHz Intel Core i5; 8GB Ram; Intel Iris Graphics 6100 1536 MB; macOS Mojave 10.14.4

 

Premiere Pro: 14.3.2

 

I have googled for solutions but no one really seems to have an answer. I would really appreciate the help if anyone has any solutions.

 

Thank you!

TOPICS
Import

Views

54

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Sep 14, 2020 0
New Here ,
Oct 08, 2020

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I'm experiencing this bug too.  I just installed Premier today, and can't open .mov files coming straight from the camera.  I'm on a Mac.  If I run them through iMovie and export, I can open them.  Any idea what causes this error message Adobe?  This bug seems to have been present for a long time.

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Oct 08, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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where did this file come from?  Please run this thru media info and tell us it's specs

https://mediaarea.net/en/MediaInfo/Download

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Oct 08, 2020 0