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Hello,
I have a problem: When i try to add a video file I have error: "We were unable to open the file on disk. "
I can import any other video (.mp4, .avi) and other .mov files too. But this one single .mov file I cannot import. I also tried to use another drive (internal and external) to import the file - but it doesnt work.
Specs of the file: 618,4 mb, 1920x1080, H.264, AAC, 5:26 min, (.mov)
My computer: MacBook Pro 2015 13"; 2,7 GHz Intel Core i5; 8GB Ram; Intel Iris Graphics 6100 1536 MB; macOS Mojave 10.14.4
Premiere Pro: 14.3.2
I have googled for solutions but no one really seems to have an answer. I would really appreciate the help if anyone has any solutions.
Thank you!
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I'm experiencing this bug too. I just installed Premier today, and can't open .mov files coming straight from the camera. I'm on a Mac. If I run them through iMovie and export, I can open them. Any idea what causes this error message Adobe? This bug seems to have been present for a long time.
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where did this file come from? Please run this thru media info and tell us it's specs