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"Your system's hardware does not support hardware acceleration for the current settings"

Community Beginner ,
Sep 02, 2020

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Please help me i want to render with my GPU but i cant choose the " Hardware Encoding" option and its says "Your system's hardware does not support hardware acceleration for the current settings"  to me.|
My pc ( Intel i5 9400F , RTX 2060 Inno3d , Ram 16GB DDR4 ) please help thanks:(

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Export, Hardware or GPU, How to

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"Your system's hardware does not support hardware acceleration for the current settings"

Community Beginner ,
Sep 02, 2020

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Please help me i want to render with my GPU but i cant choose the " Hardware Encoding" option and its says "Your system's hardware does not support hardware acceleration for the current settings"  to me.|
My pc ( Intel i5 9400F , RTX 2060 Inno3d , Ram 16GB DDR4 ) please help thanks:(

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Export, Hardware or GPU, How to

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152

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Sep 02, 2020 1
Adobe Community Professional ,
Sep 02, 2020

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There's multiple 'hardware encoding' options, and it's confusing.

 

First ... for activating a GPU within Premiere, that's in the Project settings dialog, the Mercury Acceleration option. For an Nvidia card, you set that to CUDA, and then Premiere will use the GPU for those things it uses the GPU for and nothing else.

 

Then, in Preferences there is an option for hardware encoding, which is dependent on your CPU ... not your GPU.

 

And in the Export dialog, there is the little phrase that appears only in H.264 encodes, about 'software' or 'hardware' encoding, and that is again referring to the CPU, not the GPU.

 

And finally, the CPU 'hardware encoding' for H.264 encodes is only available if you do a 1-pass encode. No application can do 'hardware encoding' with a 2-pass encode.

 

Neil

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Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

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Thanks but why when im rendering my cpu keeps runs at 100% and my gpu only stay ~ 10% here's a screen capture of it

Bi5ED5_0-1599066862223.png

 

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Sep 02, 2020 0
Most Valuable Participant ,
Sep 02, 2020

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Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

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So... is there any ways to render but the cpu not gets to 100% cause my cpu temperature is like ~90°C when im rendering 

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Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

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The reason i asked this is because my CPU Temperature gets very high ( ~90°C) when im rendering a video and should i ignore that?

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Sep 02, 2020 0
LEGEND ,
Sep 02, 2020

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There are several problems with your current hardware and software configuration:

 

  • Your CPU does not have a QuickSync hardware encoder at all whatsoever. None of the F or KF CPUs have QuickSync support at all. That means that Intel had permanently disabled the integrated GPU (which is required for QuickSync hardware acceleration support) during the manufacture of the F and KF CPUs.
  • You have the very first version of Premiere Pro 14.0. And all versions of Premiere Pro from the 12.1 version of 2018 all the way to and including the 14.1 version of early 2020 support only the Intel QuickSync for hardware encoding. So if you do not have an Intel CPU with integrated on-CPU Intel HD, UHD or Iris Graphics both present and enabled, then you are semi-permanently stuck with software-only encoding until you update your Premiere Pro to version 14.2 or later (and only then will Premiere Pro utilize the discrete GPU for encoding).
  • Finally, the i5-9400 (both with and without the "F") is a weakling of a CPU by current standards. In fact, it is actually weaker in thread-intensive productivity apps than even a quad-core 7th-Gen i7-7700 (non-K) CPU. That makes the RTX 2060 quite a bit overqualified for your CPU. That CPU does not deserve a GPU that's any higher-end than a non-Super GTX 1660 for a balanced performance between the CPU and the GPU.

 

Put them all together, and you have fallen into the trap many gaming PC builders fall into: Go too heavy on the GPU but too weak of a CPU. Remember, CUDA apps work far differently from gaming. A higher-end GPU in CUDA apps rely heavily on the CPU performance just to keep up.

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Sep 02, 2020 1
Most Valuable Participant ,
Sep 02, 2020

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>cpu temperature is like ~90°C

 

What is your exact CPU cooler/fan that you use?

 

My CPU Cooler http://www.newegg.com/Product/Product.aspx?Item=N82E16835103099

 

CPU temp at rest 32-37C, while running Encore 50-55C (did not monitor temp while exporting from PPro, but Encore does just as much work to author a DVD as PPro does while exporting)

 

I also have a 120mm fan installed in the vented side panel in my case

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Sep 02, 2020 1
LEGEND ,
Sep 02, 2020

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Yes. Cooling is also important. And a lot of build-it-yourselfers who use a locked, non-overclockable CPU just simply use the CPU heatsink that comes with that CPU (which, in the case of Intel CPUs, the CPU cooler that Intel provides proved wholly inadequate for anything above a 9th-Gen 4-core/4-thread i3 CPU because the cheap, thin, aluminum-only cooler is now the only stock cooler Intel offers).

 

That said, I did run my i7-7700 with its stock cooler for a short amount of time until I added a 120mm double-fan AIO liquid cooler in 2018.

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Sep 02, 2020 0