Random Frames turning Gray.

[RobbieMaynardCreates]

I have been working on a video for the last couple of months and recently, some frames in my timeline are turning gray. This happens when scrubbing and during playback as well as when the video is exported. I have tried Exporting in H.265, H.264 and Apple ProRes with the same results. I know it sounds confusing so I added some screenshots - the first frame is from the video and the very next frame, the screen turns gray. Any advice?

-Robbie

[Joëlle Bh]

Your rushes are from the same source? Same camera? And what kind of camera are you using?

[RobbieMaynardCreates]

Yes, all of my footage is from my Fuji XT4. Shot in F-Log at 4k 60fps. Nothing has been transcoded or proxied. Everything was fine a couple of days ago but now these grayed out frames are popping up in my timeline randomly. 

[Joëlle Bh]

Can you provide us with your pc specs please and check if the gpu acceleration is on (project settings- general - renderer) ... you might need an update to the gfx card

[RobbieMaynardCreates]

Yes, I have a Radeon RX 580  (4GB) and has the most up-to-date driver installed. I always have the GPU set as my defualt in rederer. I have attempted to render and playback with Software Only and the issue still persists. Even after exporting the movie in several different codecs it is still showing grayed out frames in the same places. I have tried to remove the clips, and then re-grade and fix audio levels to add them in and it seems like it solves it but it will happen to a different clip down the line. Its like fixing it, creates another gray screen somewhere in my timeline.

[retrodas]

Hello there,

Maybe you are running out of workable memory.

Close all other apps, clear your media cahce files, open premiere pro and then try again.

I hope this helps.

[RobbieMaynardCreates]

I appreciate the advice! I have tried this a couple of times as I get the warning sign show up every so often but even after freshly clearing my media cache, the same issue is happening. Do you guys think I should open a ticket with Adobe to figure it out?

[RobbieMaynardCreates]

Hey everyone,

It looks like the issue lies with the Hue vs. Luma sliders. Whenever an adjustment is made there, it turns parts of those frames gray (even after being rendered). Is this a known bug? I have updated to PP15 and it looks like it does it there too. It also looks like it creates artifacts in the HvsL colors that I change.. very odd.

[retrodas]

Weird 

[Joëlle Bh]

I'm so sorry that you're facing such an annoying problem

it's not a common issue!

I advise you to contact Adobe Customer Support through chat or phone:

https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person that can help you

Chat is available 24/7

Phone support is available from 5 am to 7 pm M-F, Pacific Standard Time.

[Wilbert25280472a56n]

I'm facing the same problem so it is an issue within premiere.

[Maria Millien266675075dgy]

Hi I was experiencing this a while a go. Ive been trying to render it for days and im really annoyed. after all settings stuff and install uninstall. I gave it a shot to install media encoder. If you have one already. Try rendering it to HEVC (H.256) Match source -high bitrate. It worked for me. I almost give up on this. 

[Schuyler24754119f2cx]

This worked for me as well. H.265 > H.264 🙂 

Thanks for the tip. 

[nadyan66402322]

Unfortunantley the H.265 did not work for me.