Computer shuts down while editing video in Premiere Pro 2021

[HsHeartBeat]

Hi Everyone.

I just installed the Premiere Pro 2021 and tried to open the software. But it shuts down my system before it's done loading. It says, "Your pc ran into a problem and needs to restart".

Please help. Anyone.

[title edited by mod]

[Bill Sprague]

This is the Premiere Elements, not Premiere Pro, forum.   If it were me, I would try a "chat" support session at https://helpx.adobe.com/support.html

[John T Smith]

Moved to Premiere PRO to match what was written

Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[MyerPj]

Try a reinstall - be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html