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Re: Premiere Pro 14.3.2 is now available for download!

Community Beginner ,
Sep 14, 2020

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Just upgraded to latest version of Premiere Pro and ...... now it will not load at all !
Have tried uninstalling and reinstalling but still no sign of life when trying to load it ..... don't even get to the first screen.
I haven't touched anything else and the previous version was fine just before upgrading.

Help?!!!!

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Re: Premiere Pro 14.3.2 is now available for download!

Community Beginner ,
Sep 14, 2020

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Just upgraded to latest version of Premiere Pro and ...... now it will not load at all !
Have tried uninstalling and reinstalling but still no sign of life when trying to load it ..... don't even get to the first screen.
I haven't touched anything else and the previous version was fine just before upgrading.

Help?!!!!

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14

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 14, 2020 0
Community Beginner ,
Sep 14, 2020

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Media Encoder also doesn't load ..... creates error >>>>>

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Media Encoder" applicationVersion="14.3.2" build="38" source="Windows-Client" crashType="SIGILL">
<time year="2020" month="9" day="14" hour="14" minute="45" second="6" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="bb3f2249-80eb-4458-9747-5a1a1b409ee8"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16383" machine="Intel(R) Xeon(R) CPU E5430 @ 2.66GHz" model="Intel64 Family 6 Model 23 Stepping 6" cpuCount="8" cpuType="8664" cpuFreq="2667 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20200129000000.000000-000" driverVersion="26.21.14.4219" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C03&#38;SUBSYS_143819DA&#38;REV_A1&#92;4&#38;56EA45&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x0000000000000037">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEF671C053" symbolname="seh_filter_exe"/>
<stackStatement index="1" address="0x000000014021B894" symbolname="ScriptLayer::ScriptObject::`default constructor closure&#39;"/>
<stackStatement index="2" address="0x00007FFED9D9C1C0" symbolname="_C_specific_handler"/>
<stackStatement index="3" address="0x00007FFEF89211CF" symbolname="_chkstk"/>
<stackStatement index="4" address="0x00007FFEF88EA209" symbolname="RtlRaiseException"/>
<stackStatement index="5" address="0x00007FFEF891FE3E" symbolname="KiUserExceptionDispatcher"/>
<stackStatement index="6" address="0x0000000004985827" symbolname="dvacore::utility::RunProcessSynchronously"/>
<stackStatement index="7" address="0x00000000048A0B79" symbolname="dvacore::threads::GetIOBoundExecutor"/>
<stackStatement index="8" address="0x000000000489F687" symbolname="dvacore::threads::RepeatDelayFunction::DoNotCallAgain"/>
<stackStatement index="9" address="0x000000000478C974" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="10" address="0x000000000478C65C" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="11" address="0x000000000478D607" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="12" address="0x000000000693640E" symbolname="exo::app::AppBase::Initialize"/>
<stackStatement index="13" address="0x000000014005395A" symbolname="ScriptLayer::ScriptObject::`default constructor closure&#39;"/>
<stackStatement index="14" address="0x00000001400773F5" symbolname="ScriptLayer::ScriptObject::`default constructor closure&#39;"/>
<stackStatement index="15" address="0x00000001401F5246" symbolname="ScriptLayer::ScriptObject::`default constructor closure&#39;"/>
<stackStatement index="16" address="0x00007FFEF7937BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="17" address="0x00007FFEF88ECE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000006"/>
<register name="RCX" value="0x0000000000000C24"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000004FB180"/>
<register name="RSP" value="0x000000000014D940"/>
<register name="RBP" value="0x000000000014D9D0"/>
<register name="RIP" value="0x00007FFEF671C053"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crash>

</crashreport>

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Sep 14, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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guys, you've got to have realistic expectations for a new release of extremely complex software which has to work on a vast array of hardware and which functions without major issues for most people.  Remember, you're mostly hearing from people with issues not with people who are working without major issues.  

 

You can choose to keep earlier versions of the software when you upgrade so you can keep working if things go south.  And when you have a problem, Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.   When you don't provide this information, we can't eliminate some obvious possible causes.  And although you may have a great deal of expertese in diagnosing and solving these kind of issues, we don't know that and sometimes very basic things slip thru the cracks...  

 

 

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Sep 14, 2020 0
Community Beginner ,
Sep 14, 2020

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Surely a mere upgrade shouldn't cause the carnage this one has caused on my machine. The previous version of this "extremely complex software" worked fine so surely it is the upgrade that is the issue here rather than something on my machine which was completely compatible with previous versions. I would have expected a warning if the new upgrade is suddenly incompatible with something.

OS version = Windows 10 Pro 64-bit
Premiere version = Was V14.0 - Installed V14.1 which failed
RAM = 16GB
Hardware specs including graphics card - GeForce GTX 1060 6GB



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Sep 14, 2020 1
Adobe Community Professional ,
Sep 14, 2020

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I'm speaking from over 25 years experience working in avid media composer, fcp 1-7 and Premiere CS5.5 and up.   Take it for what it's worth.    When I started working in Avid, it was supposedly the piece of software with the most lines of code in the world (who knows if that was really true, but you get the idea).  Today's software is infinitely more complex.  And Avid in those days was a turnkey solution.  They controlled both hardware and software and even then there were often serious issues when you did an upgrade.    If you had any sense, you never did an upgrade in the middle of a project...   So when you've got a customer base using all sorts of hardware and may have other programs installed that could cause conflicts...  it's not a big surprise when there are issues no matter how inconsequential the upgrade seems from the outside.

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Sep 14, 2020 1
Participant ,
Sep 14, 2020

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I had the same issue  Pr, AE, and ME would not start at all.  Not even a splash screen.  I reinstalled the previous versions and they all still work.

 

Windows 10 64-bit

HP XW8600

32Gb RAM

GTX Titan 6Gb

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Sep 14, 2020 2
Adobe Employee ,
Sep 21, 2020

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Thank you for your perspective, M.

Kevin

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Sep 21, 2020 0
New Here ,
Sep 22, 2020

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I downloaded Premiere Pro 14.4 and it works

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Sep 22, 2020 1
Participant ,
Sep 14, 2020

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Me too.   I reinstalled the previous version and it still works.

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Sep 14, 2020 1