Red Giant Universe always chrashes my PC - is it Mac optimized?

New Here ,
Nov 20, 2020

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Hey folks,

I upgraded my PC and its very powerful now (Ryzen 9 3950x, RTX 3080, 64GB DDR4, M2-SSD....) but as soon as I apply for example a transition from Red Giant Universe, it really struggles, freezes shortly, stops exporting.... I used serveral PC setups until now and it NEVER worked. I have all the latest drivers and software updates, so is it possible, Red Giant ist mostly programmed for Mac?

 

I need to delete all Universe transitions etc from Layers within my project to get it to export properly...

 

Any ideas?

 

Regards,

 

Lukas

TOPICS
Crash, Editing, Effects and Titles, Export, Freeze or hang, Performance

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Adobe Community Professional ,
Nov 20, 2020

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Hi Lukas,  working regularly with all the Red Giant stuff on both PC & Mac, various versions of OS's and old and new Red Giant software. Have not had any major issues. So don't have any answers for you. But Red Giant support is pretty good and worth contacting.

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New Here ,
Nov 20, 2020

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after further testing, 1080p sequences tend to work fine more or lss, 4k is still struggling a lot!

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Adobe Community Professional ,
Nov 21, 2020

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When you say 'struggling' do you mean they take longer to render? Don't forget 4K requires 4 x times the computational effort of HD for your machine.

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New Here ,
Nov 22, 2020

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it freezes, is very slow while editing in 4k. I tested it by only have two different solids in the timeline and apply universe transitions to it. It immediatly began to stutter, freeze, catching up again, freeze....and that with only two solids in the timeline!! No highly compressed video clip or 8k footage or else, just a simple solid! 

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Adobe Community Professional ,
Nov 21, 2020

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Lukas5E6C AUTHOR LATEST
New Here ,
Nov 22, 2020

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the perfomance issues appear already when only have two solids in the timeline and then use universe transitions to get from one solid to the other....

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