Ridiculously Slow User Interface on Premiere Pro 2020 CC v14.7

New Here ,
Jan 07, 2021

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Hi,

 

The user interface for PP 2020 CC 14.7 on the PC is incredibly slow. When I open a project, preferences menu or change workspaces it takes a couple of minutes to respond. It also does this when creating new projects and pretty much anything that requires loading up another option menu.

 

Playback and editing (cuts, ripple deletes etc) are perfectly fine on 5.9k Prores RAW. Exporting is fine. This is just a UI problem.

 

Tried re-installing both the application and Windows 10 but the problem still persists. I'm losing so much time waiting around. My company is thinking of moving to Davinci Resolve or Final Cut for our editing system as this can't continue.

 

Does anyone have any suggestions on how to fix this issue that extends beyond reinstalling, clearing cache etc.

 

CPU: 3900x

Ram: 32GB

GPU: VEGA 64 8GB

Windows and Application Install Drive: 1TB NVMe

Project & Source Media Drive: 2TB NVMe

Cache & Export Drive: 1TB SSD

 

Thanks in advance for your help. PMG

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Error or problem, Performance, User interface or workspaces

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Ridiculously Slow User Interface on Premiere Pro 2020 CC v14.7

New Here ,
Jan 07, 2021

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Hi,

 

The user interface for PP 2020 CC 14.7 on the PC is incredibly slow. When I open a project, preferences menu or change workspaces it takes a couple of minutes to respond. It also does this when creating new projects and pretty much anything that requires loading up another option menu.

 

Playback and editing (cuts, ripple deletes etc) are perfectly fine on 5.9k Prores RAW. Exporting is fine. This is just a UI problem.

 

Tried re-installing both the application and Windows 10 but the problem still persists. I'm losing so much time waiting around. My company is thinking of moving to Davinci Resolve or Final Cut for our editing system as this can't continue.

 

Does anyone have any suggestions on how to fix this issue that extends beyond reinstalling, clearing cache etc.

 

CPU: 3900x

Ram: 32GB

GPU: VEGA 64 8GB

Windows and Application Install Drive: 1TB NVMe

Project & Source Media Drive: 2TB NVMe

Cache & Export Drive: 1TB SSD

 

Thanks in advance for your help. PMG

TOPICS
Error or problem, Performance, User interface or workspaces

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56

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Jan 07, 2021 0
Adobe Community Professional ,
Jan 07, 2021

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Multiple monitors? Weird UI behavior can sometimes be traced to how the displays are set up.

 

Is the VEGA the only graphics adapter in the system?

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Jan 07, 2021 0
New Here ,
Jan 07, 2021

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Hi Jeff,

 

Yes multiple monitors but this problem appeared before we moved to 2 monitors. Added a second monitor just last week for colour correction and grading.

 

Yes VEGA is the only GPU and the 3900K doesn't have an APU.

 

Like you say it's really weird. I could understand the whole program being laggy but it's just the UI bits that I've described, editing performance is fine for the most part, even with high res RAW footage.

 

Thanks PMG

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Jan 07, 2021 0
Adobe Community Professional ,
Jan 07, 2021

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Grasping at straws.

  • Reset your workspace
  • Do you have any other Adobe apps open? After Effects? Audition? Photoshop? Further, if you have those apps, does the UI behave normally there?

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New Here ,
Jan 07, 2021

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Hi Jeff,

 

  • Resetting the workspace hasn't improved things.
  • No other apps open and I've just tried After Effects and the problem doesn't appear to be there i.e. it's working fine.

 

Uninstalled Premiere and installed the oldest version available v13.1.5 and problem persists. I only do this as this issue only started happening after an update, problem is I can't remember the last stable version to try and pin it down. I do need the latest version anyway as I work with Prores Raw and need the new raw options within the master file properties.

 

Appreciate your help. PMG

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Jan 07, 2021 0
Adobe Community Professional ,
Jan 08, 2021

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Three more things to try (each one more desperate!):

  1. Hold down Alt+Shift while launching Pr from a shortcut. Keep them held down until the program window appears. This resets prefs as well as the plugin cache. It's possible a plugin is acting wonky.
  2. Restart your computer. Once it's fully restarted, take a screenshot of Task Manager showing the list of non-Windows processes. Then launch Pr and do some work until the UI slows down. Once it's slowed down, take a screenshot of Task Manager again. Compare the two lists. This is the fun part: shutdown the processes triggered by using Pr one-by-one to see if they have any effect on Pr's UI (except of course the Pr executable). It's the IT version of roto! 😀
  3. And from somewhere out near Area 51: Do you have Windows versions of any Apple software installed (iTunes, iCloud, etc.)? If you do, open an Explorer window and navigate to a folder that has a lot of .jpg images in it. Right-click on one of the images and check the context menu. If it takes a really long time for the context menu to appear, you're on the right track. If the context menu has an item in it called Apple Photo-something (I forget the exact name since I'm on a Mac now), use the CCleaner utility to remove that context menu item.

As you can tell from item 3 above, I have emptied the dustbin of ideas completely at this point. Hope you get it sorted.

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Jan 08, 2021 0