Safe Margins resulting Black/Blank Program Monitor.

[Christian.Z]

This issue has been proven common for Premiere 13.0.2 and 13.0.3
When safe margins are turned on, the program monitor will show a black/blank screen (sometimes with a white line on the bottom)

I have seen many users complaining about program monitor not playing anything. If you have safe margins on, turn it off.

A bug report has been filed: BUG - 13.0.2 Safe margins disables video output – Adobe video & audio apps

Also, as a workaround, change the renderer from Metal to OpenCL or CUDA

Go to File menu > Project Settings > General > Video Rendering and Playback > Renderer: set to Mercury Playback Engine GPU Acceleration (OpenCL)

[caroline_edits · Accepted solution]

Hey Christian!

Our engineers are aware of this and are investigating! Should get to the bottom of it soon.

Thanks so much!

Caroline

[GotChaDigi]

You second level support is not aware.  I've spent days trying to resolve crazy problems.  I am crashing every time I try to render with this error.

[danpreston]

Same issue here.

MacOS 10.12.6

Premiere Pro 13.0.3

NVIDIA GeoForce GTX 680 Mac Edition

MacPro 5,1 (2010)

In my system, the workaround only works if I choose Mercury Playback "software only" acceleration. If I choose Metal, I get the bug (but it otherwise renders). OpenCL creates video garbage. And CUDA is no longer an option.

[bsbeamer]

If you are on 10.12.6 with GTX 680 you should still have CUDA rendering as an option. 

CUDA is 100% available with latest drivers in High Sierra 10.13.6 17G5019 with NVIDIA Web Drivers.  NVIDIA Web Drivers are 100% required for CUDA in macOS.  Often change between Mojave with RX 580 and High Sierra with GTX 1080 FE.  Use CUDA with High Sierra and Metal/OpenCL with Mojave.

Latest Web Driver for High Sierra 10.13.6 17G5019:

https://images.nvidia.com/mac/pkg/387/WebDriver-387.10.10.10.40.122.pkg

CUDA 418.105 (CUDA Toolkit 10.1 and macOS 10.13.6):

https://www.nvidia.com/object/macosx-cuda-418.105-driver.html

http://us.download.nvidia.com/Mac/cuda_418/cudadriver_418.105_macos.dmg

[GotChaDigi]

I need a WINDOWS 10 fix too!  ASAP

[bsbeamer]

Is there any update on when this will be addressed?  Changing renderer or turning off safe margins isn't really a longterm fix...

[GotChaDigi]

safe margins was never turned on & there is no option to change the renderer from Metal to OpenCL or CUDA in 13.0.x