Scrubbing issue in timeline, effect controls and more

New Here ,
Apr 26, 2021 Apr 26, 2021

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Out of no where, I have lost the ability to scrub my playhead in my timeline, program motnitor or source monitor. I have also lost the ability to click and scrub through all numbers in my effects control and Lumetri. It's as if my mouse doesnt grab and hold, yet I can scrub no problem in photoshop and other applications. Adobe's customer support has kept pushing this issue aside so I thought I would try my luck here. Has anyone experienced this and found a way around it?

 

In the video below, you see my attempts to scrub on the timeline and monitors and I click, hold, scrub and then the playhead just ends up where I release my click. In the effect controls I click, hold, scrub to the left and to the right and when I release my mouse it's like my courser hasn't moved, just clicked once on the number. It's bizare.

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Editing, Performance

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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If Premiere is acting up:

FAQ: How to reset (trash) preferences.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Thanks for this @Ann Bens 

I have already reset preferences and uninstalled and re-installed the software. I've also screen shared with adobe support and they don't seem to understand the issue. I guess my hopes are someone out there has experienced this issue and found a way to resolve it.

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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DC,

Have you deleted media cache? Checked Audio Hardware preferences for Input set to No Input?

 

Thanks,
Kevin

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New Here ,
Apr 26, 2021 Apr 26, 2021

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@Kevin-Monahan I have tried both and completed both before and after resetting preferences and re-installing the software. 

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Did you run the Adobe Cleaner after you uninstalled PP?

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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