Scrubbing issue in timeline, effect controls and more

[dc1851]

Out of no where, I have lost the ability to scrub my playhead in my timeline, program motnitor or source monitor. I have also lost the ability to click and scrub through all numbers in my effects control and Lumetri. It's as if my mouse doesnt grab and hold, yet I can scrub no problem in photoshop and other applications. Adobe's customer support has kept pushing this issue aside so I thought I would try my luck here. Has anyone experienced this and found a way around it?

In the video below, you see my attempts to scrub on the timeline and monitors and I click, hold, scrub and then the playhead just ends up where I release my click. In the effect controls I click, hold, scrub to the left and to the right and when I release my mouse it's like my courser hasn't moved, just clicked once on the number. It's bizare.

[Ann Bens]

If Premiere is acting up:

FAQ: How to reset (trash) preferences.

[dc1851]

Thanks for this @Ann Bens 

I have already reset preferences and uninstalled and re-installed the software. I've also screen shared with adobe support and they don't seem to understand the issue. I guess my hopes are someone out there has experienced this issue and found a way to resolve it.

[Kevin-Monahan]

DC,

Have you deleted media cache? Checked Audio Hardware preferences for Input set to No Input?

Thanks,
Kevin

[dc1851]

@Kevin-Monahan I have tried both and completed both before and after resetting preferences and re-installing the software. 

[MyerPj · Accepted solution]

Did you run the Adobe Cleaner after you uninstalled PP?

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[dc1851]

@MyerPj - so strange. I did this first after it was suggested by Adobe support and no luck. I just re did it and it worked! It may have been an update on Adobe's side, but at this point – I am just happy everything is working again!