Signed out mid export, says a font is missing, export crashes.

[sebcoxfilms]

Hi, I'm trying to export a 1 hour 55 minute long feature film I'm working on in Premiere Pro. However, when I leave it exporting and I come back to it after a few hours, I am greeted with an error saying:

"A font that is required for this export has changed." and that I must begin the export again.

When I click "Ok", the software crashes and closes itself. When I try to open it again, I'm greeted with an Adobe sign-in page... so I think it's signing me out mid export.

I've tried this three times now and it keeps happening.

Any suggestions? I really need some help with this.

[Ann Bens]

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[richardb29882897]

Hi Seb, I have had exactly the same inability to export with error "Afont that is requrired for this export has changed. Please restart the export." for nearly a month, unfortunately destroying my chances of repeat business with my client. Recently I had assistance from the Adobe techs & I was able to export one of my videos.

I went through my second 45min training video individually exporting the 20+ title slide clips & the 2 foootage clips with text overlay to see if one was corrupt. The exports of two did crash with the "A font is required....." error so I rebuilt them from scratch & tested they then exported successfully. I then kicked off a full export VBR 2 Pass but PP once again crashed with the "A font is required...." error & logged me out of CC. So I suspect it is not a clip corruption issue but as you say, something is disconnecting us from CC which then causes the PP export to crash when it can't access the CC fonts.

I had this export font crash issue on a previous video. One of the Adobe techs worked remotely on my PC & I then successfully exported that video. The next day I tried to export this second video and back to the old "A font that is required......." error crash. 

I currently have a support ticket with the Adobe techs so if we find a solution to this specific problem I'll try to identify it for you here.

[richardb29882897]

Hi Seb.

I just got a successful export of a 35min project from 4K mjpeg to H.264. It took 29 hours! A month ago, similar exports would take my system up to 10 hours.

Initially I:

1. Stopped Windows & Kaspersky (my antivirus) updates, and

2. Uninstalled 14.3.1 & installed 14.0.1 after trying multiple prior versions.

Exporting with 14.0.1 resulted in an "Error compiling movie." so Google suggested the changes:

1. Edit/Preferences/Memory - Change "Optimize Rendering for" from Performance to Memory, and

2. Edit/Preferences/Memory - Reduce "RAM reserved for other Applications" as low as possible which for me was 3GB.

Personally I don't think this has anything to do with corrupted text whether it is superimposed on footage or on title slides. Therefore I wouldn't waste your time replacing text if you have a lot of it (though you could try). I replaced title slides & exported them individually to confirm they were fine but still got the crash on the full project export. So this is probably caused by us getting logged out of CC & then PP can't access the font it needs from CC which then results in an error & consequent crash.

I suggest you try prior versions, (14.0.1 worked for me). If you get an "Error compiling movie" then you could try the Edit/Preferences/Memory suggestion. But you'll want to take a holiday to kill some time because your 1 hour 55 min film is going to take a LONG time. I know man, this is not an ideal solution.

FYI. I've been in contact with the Helpdesk (who are great dudes) & they have all the error reports & dump files I could send them so we'll see if they can make PP commercially viable for us.