Since 2017.1 update, playback error

[kellye70292235]

Hey all,

I have recently run into an issue following the update to 2017.1 Premiere Pro CC. When trying to playback my project from any point in the sequence, after clicking the play button, it will correctly change to the "stop" button indicating that it should be playing but there is no playback in the program monitor. If I click the "stop" button again, it won't even change back to show the "play" button. In addition, the program seems to slow down greatly and even gets to a point where I have to pull up my task manager to exit it. Weirdly, before I press play after opening my project, I am able to scroll through the whole sequence of all my clips and see the preview in the program monitor. But as soon as I press play is where the issue begins. I never had this problem since the update and I am running on a fairly powerful PC ( Core i7, GTX1060, 16GB RAM). Any thoughts? Thank You!

Kelly

[Ann Bens]

Did you reboot after updating?

Make new project, import old one and try again.

[kellye70292235]

I did reboot, multiple times, even re-installed the program. This is even when I try to make a new project from scratch... no playback on the clips I put into the source monitor or program monitor.

[Ann Bens · Accepted solution]

Trash preferences and plugin cache by holding down shift + alt while opening Premiere.

Make backup of all your presets.

Trash all media cache as shown below.

FAQ: How to clean media cache files |Adobe Community

See if that will help.

[jeffbank50]

Did not work for me. Never had this until the new update I just installed. 2GB nvidia 950, i7 latest generation, 16 GB of RAM, SSD.

[kellye70292235]

Worked for me!! Thank you so much

[jeffbank50]

Same issue here, will not play back.