Since update 15.2 Premiere Pro will not start

[Christina5DC6]

Hello all, since the update 15.2, Premiere Pro refuses to start. Updated today. I get the small startup screen but then nothing. Any ideas why? I have Windows 10. Can I uninstall the latest version somehow?

[Ann Bens]

FAQ: How to reset (trash) preferences.

Did you trash all media cash before opening 15.2.

[Christina5DC6]

Yes, but the app freezes at the splash screen no matter what. I uninstalled and reinstalled. Same thing. Thanks anyway.

[Kevin-Monahan]

Sorry Christina! Can we have a screenshot of your splash screen when it freezes? That would help! It's usually a bad 3rd party plug-in.

Thanks,
Kevin

[Christina5DC6]

I have taken two screenshots. It is just the splash screen, nothing happens other that the computer sounds like it is struggling 🙂

 I have to "end task" in Task manager on my windows 10. (ctrl alt delete) to close it. I cant open the app at all since the update. I have the following system:

Acer Win 10, Nvidia gfx 1050 graphics card (latest drivers), latest intel drivers. Like I said; the last version worked fine. Can you tell me how to install the version I had before? I have already tried uninstalling and reinstalling from the CC page, does not resolve the issue. Thanks!

[Christina5DC6]

Problem solved by installing older version. Thanks.

[Michael Grenadier]

you can reinstall the previous version that was working in the creative cloud app by clicking on the 3 dots (the elipsis) to the right of the premiere pro name in the apps panel.

 

[Christina5DC6]

Hello, I cannot find that option, I can only choose Uninstall or Learn more:

[Christina5DC6]

Thanks, I found it now. Thank you! Problem solved. 🙂