My main computer is under maintenance so I'm using my old notebok and I encountered this issue when editing in Premiere Pro. The keyboard doesn't respond to the program at all (any shortcuts like ctrl-z, C, G, etc...), although, when in combination with the mouse, it does (ALT and CTRL work when I zoom in/out).
When I installed Premiere I had a warning message telling me to update my NVIDIA card driver, I am using a GEFORCE 840M on a WINDOWS 10 64 BIT. I did update it and tried to reset the window layout, it doesn't seem to work.
My keyboard works fine with any other program, I've tried both my laptop keyboard and a USB one and the problem is just the same for both.
Any kind user could help me out solving this problem? It's kind of frustrating to work just with the mouse eheh 🙂
Error or problem, Performance, User interface or workspaces
Thanks for posting your solution. I'll redo it here so people can see it's been solved.
EDIT: I solved the problem by:
Copying this file: C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Keyboard Shortcuts\en\Adobe Premiere Pro Defaults.kys
Pasting the file to: C:\Users\user_name\Documents\Adobe\Premiere Pro\13.0\Profile-[YOU PROFILE]\Win\Adobe Premiere Pro Defaults.kys
Reset Premiere by selecting Adobe Premiere Pro Defaults in the Keyboard Shortcuts Settings.