SOLVED: Video not showing up in source or Program windows

[Nick Skinner]

Hello,

I just built myself a new PC with hopes of gaming and being able to edit footage without the quality being at 1/4th all the time. However a couple days after getting the new system built I fired up Adobe Premiere and loaded in some video footage and it appears in the timeline and the audio plays however I get no video preview. I tried using After Effects which had the same result. Here is my basic specs: AMD Ryzen 9 3900x 32gb DDR4-3200 and Asus Radeon RX 580 8GB. I have tried many youtube tutorials and other online forums to try and solve my issue but nothing is working. Any help would be appreciated.

[Nick Skinner · Accepted solution]

Update: I have fixed my issue,

First to allow the video to appear on the program/source I saw another post on this forum which suggested Muting Global FX. I used this video tutorial https://www.youtube.com/watch?v=QfJOnV5tIfw and ended up not needing to actually mute but only just have that option appear in the program window.

Next I found my video was unable to play, this was solved by changing the audio hardware as described in this video tutorial https://www.youtube.com/watch?v=9k8wG39ZrBs 

I figured someone else someday might be in the same boat as me and might find this thread and thought it might be helpful for me to explain how I got mine to work.