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Hi All, Has this ever happened to anyone? Some MP4 files can only be imported from my C drive. At first the mp4 files were stored in my D drive. An error prompt popped up when I tried importing the files, saying media coded not supported. Tried many troubleshoot, none work. For some reason, I had the idea to copy the mp4 files to my desktop (C drive) and tried importing again.
Now the files have no problem importing into premiere pro cc.
I find this super odd.
(I store non-app related stuff in D drive for organizing purposes)
Does anyone know why? or have any solutions for this issue?
I wonder if the file path is too long when using the D drive?
Try shortning the file name and/or move it to a folder closer to the root of the D drive.
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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.
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Do the files work from an external drive?
Is your C drive a lot faster than the D?
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Hi!
Both my C and D drives are SSDs tho so I don't think one is faster than the other.
An external drive works.
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I wonder if the file path is too long when using the D drive?
Try shortning the file name and/or move it to a folder closer to the root of the D drive.
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OMG YES!
Thank you so much. I tried moving the entire project folder closer to the root of D drive and it worked!
Though I have encountered a different issue.
One of my file name is waaay too long, hence premiere was unable to import (file path too long)
As I tried to rename the file, it instantly snaps back to the original (long) file name
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Make sure Premiere Pro is closed when you rename the file.
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Yes, everything is closed when I tried to rename.
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OK I fixed it. this is so dumb.
I moved the mp4 file to my desktop and was able to rename it there.