Some video clips appearing as still images after exporting in Premiere Pro

[FrustratedJames]

I have been filming timelapse using the lapse it app on my iPhone 

when I add this in to my timeline on export the image freezes on the first frame. The files  are MP4 and the Codec is: MPEG-H Part2/HEVC (H.265) (hvc1)

I have checked the in and out points prior to exporting to include the whole work stream 

These files had previously worked in Pinnacle and even the free Editor VSDC

any thoughts?

[Kartika Rawat]

Hi there!

Sorry for that. Can you provide more information?

• Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...
• What are your system details (OS, CPU, RAM, GPU)?
• Are you getting the same issue during playback?

Let us know.

Thanks,

Kartika

[Kevin-Monahan]

FJ,

Can you try playing back the file in VLC, not QuickTime player? Let us know if it works.

Thanks,
Kevin