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Sorry, A serious error has occurred that requires Adobe Premiere Pro to shut down.

Community Beginner ,
Oct 17, 2020

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Hey, searched the whole community found nothing.

So this is not project-specific. It only happens when I try to switch from workspaces like from Graphics to Editing and back. Happens every 40 seconds, I have timed it. 

Specs: Core i5-9300HF

           16GB RAM

           GTX 1650

            Windows 10 - 20H1

 

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Crash, Editing, Effects and Titles, Error or problem, Freeze or hang, Hardware or GPU, Performance, User interface or workspaces

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Sorry, A serious error has occurred that requires Adobe Premiere Pro to shut down.

Community Beginner ,
Oct 17, 2020

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Hey, searched the whole community found nothing.

So this is not project-specific. It only happens when I try to switch from workspaces like from Graphics to Editing and back. Happens every 40 seconds, I have timed it. 

Specs: Core i5-9300HF

           16GB RAM

           GTX 1650

            Windows 10 - 20H1

 

TOPICS
Crash, Editing, Effects and Titles, Error or problem, Freeze or hang, Hardware or GPU, Performance, User interface or workspaces

Views

78

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Oct 17, 2020 1
Adobe Community Professional ,
Oct 17, 2020

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trash the preferences, hold ALT while premiere pro is running on the splash screen

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Oct 17, 2020 0
Community Beginner ,
Oct 17, 2020

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Please elaborate on how I should do it.

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Oct 17, 2020 0
Adobe Community Professional ,
Oct 18, 2020

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when you first click to launch premiere pro, click on ALT and hold it

when you see the splash screen

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Oct 18, 2020 0
Community Beginner ,
Oct 23, 2020

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Sorry to leave you hanging, I didn't see your reply. After about a day, it has started giving me problems again. I even tried trashing the preferences again. It didn't work. Please help.

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Oct 23, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.


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Oct 23, 2020 0
Community Beginner ,
Oct 27, 2020

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This isn't project-specific.

Deleted the Media Cache Files, let them rebuild, did one edit, changed workspaces, it worked. Did another edit, saved, then tried to switch back. Premiere crashed. When I reloaded the autosave, the workspace I was trying to switch over to was gone.

Got the outdated driver, that didn't fix it.

Changing the Audio Hardware preference to none seemed to work for the day, and then it went back to crashing.

 

 

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Oct 27, 2020 0