Sound is good in original fil, but bad after importing to Adobe Premiere

New Here ,
Feb 23, 2021

Copy link to clipboard

Copied

Quick question. I have imported a properly recorded MP4 to Adobe Premiere. I filmed an interview situation at a construction site. There is some background noise of the site as well as of some cars driving by. But actually that is ok in the original mp4, since i used a proper mic. and I don't want to get rid of those background noises. 

 

If I import the video Adobe Premiere, the voice of the person interviewed is still ok, but the background noise starts to sound very metallic or underwater like. So really unnatural.   Can anybody help? 

 

I have recently get an error message by adobe that there is a missing nvidia driver and that i have to install that. is my sound problem occuring because of that missing driver?  

Views

88

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 23, 2021

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum so that proper help can be offered.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Enthusiast ,
Feb 23, 2021

Copy link to clipboard

Copied

Check if  Preferences > Audio Hardware > Default Input  is set to  "No Input"

Make sure there is no mismatch between source file and timeline audio settings, like 48 vs 44 kHz etc

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Enthusiast ,
Feb 23, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 23, 2021

Copy link to clipboard

Copied

Are you able to post a screen shot of the error you're getting?

 

Thanks.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 23, 2021

Copy link to clipboard

Copied

Hello Richard

 

Thanks for your reply. Here is a screenshot in German. It basically says "Nvidia Grid M10-1B" is not a supported driver.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 23, 2021

Copy link to clipboard

Copied

This looks like be an onboard GPU. These tend to be underpowered and not work well with Premiere.

 

What are your system specs?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 23, 2021

Copy link to clipboard

Copied

Apparently, this card is not / no longer among the supported cards by Premiere Pro. It seems like this card is tailored to Data Center Usage: https://www.nvidia.com/en-us/data-center/tesla-m10/

 

Compared to some of the other GPUs out there, it lacks in performance:

https://www.videocardbenchmark.net/gpu.php?gpu=GRID+M10-1B&id=3766

 

Consider turning off GPU rendering in File > Project Settings

and choosing Mercury Playback Engine Software Only

 

Project Settings.png

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 23, 2021

Copy link to clipboard

Copied

Thanks for your feedback.   Mercury Playback Engine Software Only is already selected, i don't have any selection possibilities.   

 

I check with my IT-department in order to maybe get a better driver.   

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 23, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Roger5C34 AUTHOR LATEST
New Here ,
Mar 02, 2021

Copy link to clipboard

Copied

Found out that I was dealing with two different problem.

 

One: the sound. Interestingly, the problems occured only on my company HP Elitebook. The sound from the notebook is so poor, that there is no chance working with it on Adobe Premiere.  On my private Asus laptop everything was fine. 

 

Second: the driver.  That appears to be an issue throughout my entire organisation. With  an update by the end of March, that should be fixed, too.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 23, 2021

Copy link to clipboard

Copied

Could your camera have inadvertently recorded multiple audio tracks? Or do you only have one audio track on your timeline?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 23, 2021

Copy link to clipboard

Copied

Hello Jeff 

i have only one audio track on my timeline. i tried it with two different cameras, a Sony Alpha 6400 and a Canon EOS 90D.   Problem occured with both. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more