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sound lost on premiere pro since update

Engaged ,
Jun 30, 2020

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no sound on premiere since i updated it the other day

i checked the audio hardware settings they are correct

i set 'default input' to 'no input'

i read some other threads about this,  i checked volume mixer in windows, premiere is not muted

i uninstalled NDI tools & runtime (which was installed resently !) 

i cannot think what else to do

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Audio, Editing, Performance

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sound lost on premiere pro since update

Engaged ,
Jun 30, 2020

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no sound on premiere since i updated it the other day

i checked the audio hardware settings they are correct

i set 'default input' to 'no input'

i read some other threads about this,  i checked volume mixer in windows, premiere is not muted

i uninstalled NDI tools & runtime (which was installed resently !) 

i cannot think what else to do

Topics

Audio, Editing, Performance

Views

75

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 30, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.


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Engaged ,
Jul 15, 2020

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I tried all of the above and nothing worked

there is no sound on any of my projects. 

this is bad , i had to learn da vinci resolve to try to get me through the last couple of weeks

 

not sure what to do now...

 

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Engaged ,
Jul 15, 2020

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i suspect this may be due to NDI tools,  which i installed around the same time this stopped working.

i have removed NDI tools from the computer, but i fear there may be some trace of it left.

other than that im out of ideas

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Adobe Community Professional ,
Jul 15, 2020

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do a search here for NDI tools.  I seem to remember someone else having the same problem

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djmattyz LATEST
Engaged ,
Aug 03, 2020

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i did, found some dll files left over and removed them

 

still no joy  😞

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