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source file Import Failure

New Here ,
Oct 15, 2020

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Hi, 
I needed to toggle my proxies to my original files, but my proxies stays on insteed ofsource files. 
When I tried to locate the file manualy, one error message apears: File import Failure: The importer reported a generic error. 
What should I do ? 

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source file Import Failure

New Here ,
Oct 15, 2020

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Hi, 
I needed to toggle my proxies to my original files, but my proxies stays on insteed ofsource files. 
When I tried to locate the file manualy, one error message apears: File import Failure: The importer reported a generic error. 
What should I do ? 

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card

and your source properties and your sequence settings.  So when you've got proxies toggled off, and you select a clip in the timeline, and control click and choose "reveal in finder (or explorer)" what happens?   

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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LAPTOP :
windows 10 home
Asus strix GL504GM
Processor intel Core i7-8750H CPU @ 2.20 GHz 6 cores, 12 Logical Processors
Graphic card NVIDIA GeForce GTX 1060 GDDR2 6.0GB
32GB RAM


PREMIERE:
Version 14.4
Séquence AVCHD 1080p 23.976fps

Footage source :
MPEG Movie
3840x2160 23.976fps
Codec MP4/MOV H.264 4:2:0

Proxy Media :
QuickTime Movie
1280x720 23.976fps
Compressor : Apple ProRes 422

Thank you for your time !!

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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LAPTOP : 

windows 10 home
Asus strix GL504GM
Processor intel Core i7-8750H CPU @ 2.20 GHz 6 cores, 12 Logical Processors
Graphic card NVIDIA GeForce GTX 1060 GDDR2 6.0GB
32GB RAM
 
 
PREMIERE:
Version 14.4
Séquence AVCHD 1080p  23.976fps
 
Footage source :
MPEG Movie
3840x2160   23.976fps
Codec MP4/MOV H.264 4:2:0
 
Proxy Media :
QuickTime Movie
1280x720 23.976fps
Compressor : Apple ProRes 422 
 
When I toggle off proxies, they stay on, and I can't click on "Reveal in finder"
Thank you for your time !! 
 
 

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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what happens if you move the proxies to a different location on your computer (when premiere isn't running) and then you start the project?  Does it allow you to relink to the camera original?

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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The proxies are relocated but the the problem still 

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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What happens when the proxies are offline?

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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With the toggle switch butom, nothing appen. 
Something change, I can now manually turn it on line manually if I right click on my clip and chose "link Media''
and it's no longer my proxy. Should do manually for ALL MY CLIP ?? 

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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You should be able to select all your clips in the project window and link them all.  Probably, if you link the first one, it will automatically do the rest.

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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All right. Problem solved. I it's might be because I deleted premiere's cash and peak folders. 

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New Here ,
Oct 15, 2020

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Thank you for your time !! 

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