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Hi,
I've inherited a project and we're working in CC 2017.
Today I've opened my project to realise half of the open captions had gone offline (even though I had done no changes anywhere on the drive).
When trying to relink I get the message 'File Import failure: the importer reported generic error'. If I try to reimport the files I get the same message.
Any ides of what I can do?
Thanks
Hi Stan,
thanks so much for your help, you gave me the key to find the solution.
I deleted the xmp files that Premiere creates automatically and this actually solved the issue. I was then able to relink the srts again.
Thanks
Best
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Create a new test project and see if the srt imports okay there. Was the original import in PR 2017, or was this an updated project?
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A translator created the captions directly into his Premiere 2017 as far as I know.
I've created a new project and I can't import them into this project either.
One thing I've now noticed is that the caption files that have gone offline seem to have a frame rate of 1,000 fps. I'm not sure why this would be. In any case, I don't understand why they are unreadable all of a sudden.
Any thoughts?
thanks
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I have played with open captions to try to understand some of the problems, but I do not understand it well enough.
I think you cannot export a caption file from open captions created in PR?
Sending you a PM.
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Hi Stan,
thanks so much for your help, you gave me the key to find the solution.
I deleted the xmp files that Premiere creates automatically and this actually solved the issue. I was then able to relink the srts again.
Thanks
Best
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You're welcome!
I should have suggested renaming the file/deleting the xmp and reimporting earlier, but I was focused on the fact that the subtitles were not appearing. I could find no problems in the project file, and could import the .srt.
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Hello Zaja, Stan
how did you do that? Struggling on the same issue.
Thanks
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How do you do this?
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I'm having this same issue in Premiere 2020, how do I delete the xmp files from an .srt?
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Hi how did you do that? Thanks