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srt not relinking - the importer reported generic error

Explorer ,
May 30, 2018

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Hi,

I've inherited a project and we're working in CC 2017.

Today I've opened my project to realise half of the open captions had gone offline (even though I had done no changes anywhere on the drive).

When trying to relink I get the message 'File Import failure: the importer reported generic error'. If I try to reimport the files I get the same message.

Any ides of what I can do?

Thanks

Hi Stan,

thanks so much for your help, you gave me the key to find the solution.

I deleted the xmp files that Premiere creates automatically and this actually solved the issue. I was then able to relink the srts again.

Thanks

Best

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srt not relinking - the importer reported generic error

Explorer ,
May 30, 2018

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Hi,

I've inherited a project and we're working in CC 2017.

Today I've opened my project to realise half of the open captions had gone offline (even though I had done no changes anywhere on the drive).

When trying to relink I get the message 'File Import failure: the importer reported generic error'. If I try to reimport the files I get the same message.

Any ides of what I can do?

Thanks

Hi Stan,

thanks so much for your help, you gave me the key to find the solution.

I deleted the xmp files that Premiere creates automatically and this actually solved the issue. I was then able to relink the srts again.

Thanks

Best

Views

1.3K

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May 30, 2018 0
Adobe Community Professional ,
May 30, 2018

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Create a new test project and see if the srt imports okay there. Was the original import in PR 2017, or was this an updated project?

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May 30, 2018 0
Explorer ,
May 30, 2018

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A translator created the captions directly into his Premiere 2017 as far as I know.

I've created a new project and I can't import them into this project either.

One thing I've now noticed is that the caption files that have gone offline seem to have a frame rate of 1,000 fps. I'm not sure why this would be. In any case, I don't understand why they are unreadable all of a sudden.

Any thoughts?

thanks

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May 30, 2018 0
Adobe Community Professional ,
May 30, 2018

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I have played with open captions to try to understand some of the problems, but I do not understand it well enough.

I think you cannot export a caption file from open captions created in PR?

Sending you a PM.

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May 30, 2018 0
Explorer ,
Jun 08, 2018

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Hi Stan,

thanks so much for your help, you gave me the key to find the solution.

I deleted the xmp files that Premiere creates automatically and this actually solved the issue. I was then able to relink the srts again.

Thanks

Best

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Jun 08, 2018 0
Adobe Community Professional ,
Jun 08, 2018

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You're welcome!

I should have suggested renaming the file/deleting the xmp and reimporting earlier, but I was focused on the fact that the subtitles were not appearing. I could find no problems in the project file, and could import the .srt.

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Jun 08, 2018 0
New Here ,
Jul 28, 2020

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Hello Zaja, Stan

 

how did you do that? Struggling on the same issue.

 

Thanks

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Jul 28, 2020 0
New Here ,
May 02, 2020

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I'm having this same issue in Premiere 2020, how do I delete the xmp files from an .srt? 

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May 02, 2020 0
New Here ,
Jul 28, 2020

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Hi how did you do that? Thanks

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Jul 28, 2020 0