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suddenly Premiere pro is not usable

Community Beginner ,
Aug 18, 2020

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I have 14.3.2 and all video images are covered by green stripes. 

This is the screenshot of a project I was working at until a few days ago. I have reopened it like this...

Any idea?premiere bug.jpg

Finally, the problem was fixed! The trouble is related to the latest intel driver (July 2020)

I have reinstalled the previous version (March) https://download.lenovo.com/pccbbs/mobiles/N27DT20W.exe and everything was restored perfectly.

This link was provided to me by Lenovo support.

I don't know if this driver is only for Lenovo (I have an X1 Yoga), so I would recommend that you check this.

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suddenly Premiere pro is not usable

Community Beginner ,
Aug 18, 2020

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I have 14.3.2 and all video images are covered by green stripes. 

This is the screenshot of a project I was working at until a few days ago. I have reopened it like this...

Any idea?premiere bug.jpg

Finally, the problem was fixed! The trouble is related to the latest intel driver (July 2020)

I have reinstalled the previous version (March) https://download.lenovo.com/pccbbs/mobiles/N27DT20W.exe and everything was restored perfectly.

This link was provided to me by Lenovo support.

I don't know if this driver is only for Lenovo (I have an X1 Yoga), so I would recommend that you check this.

Topics

Error or problem

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135

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Community Beginner ,
Aug 18, 2020

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Any other project I open appears like that...

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Adobe Community Professional ,
Aug 18, 2020

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try go to project settings - general - renderer and switch to software only, if it works then:

make a clean uninstall of your graphics driver, install it back, then switch back to GPU Acceleration

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Community Beginner ,
Aug 18, 2020

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Thanks, but it does not work, actually settings were already with Software only Mercury Engine.

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Community Beginner ,
Aug 19, 2020

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Hi Carlos,  or anyone from Adobe support, 

The solution you are suggesting does not work for me. Settings were already on MErcury Engine Only, and I have a more recent driver installed than the one you have suggested to install ( 24.20.100.6286)

Besides this, everything was working smoothly one week ago...

I hope Adobe can fix this quickly,.. Thanks

 

Below a hardware report from my laptop.

Intel(R) UHD Graphics 620

Report Date: Wednesday, August 19, 2020
Report Time [hh:mm:ss]: 9:02:44 AM
Driver Version: 27.20.100.8337
Operating System: Windows* 10 Pro (10.0.18362)
Physical Memory: 15921 MB
Vendor ID: 8086
Device ID: 5917
Device Revision: 07
Video BIOS: 1063.0
Current Resolution: 2560 x 1440

Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Processor Speed: 1992 MHz
Processor Graphics in Use: Intel(R) UHD Graphics 620
Shader Version: 5.1
OpenGL* Version: 4.6
OpenCL* Version: 2.1
Vulkan* Version: 1.2.142


* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 12.0

 


* Devices connected to the Graphics Accelerator *


Active Displays: 1

 


* Built-in Display *


Display Type: Digital
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: Embedded DisplayPort
Device Type: Built-in Display


Maximum Image Size
Horizontal Size: 12.2 inches
Vertical Size: 6.69 inches


Supported Modes
2560 x 1440 (60p Hz)
2560 x 1440 (48p Hz)

 

Power Management Support
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported


Raw EDID:
00 FF FF FF FF FF FF 00 30 AE AA 40 00 00 00 00
00 1B 01 04 A5 1F 11 78 E2 44 15 A1 52 46 A0 29
0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 69 5E 00 A0 A0 A0 29 50 30 20
A5 00 35 AE 10 00 00 1A 88 4B 00 A0 A0 A0 29 50
30 20 A5 00 35 AE 10 00 00 1A 00 00 00 0F 00 FF
09 3C FF 09 30 1E 0A 00 30 E4 A7 05 00 00 00 FE
00 4C 50 31 34 30 51 48 32 2D 53 50 41 31 00 D2

 

* Other names and brands are the property of their respective owners.

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New Here ,
Aug 23, 2020

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Found this via Google.

This is a problem with the new Intel UHD Graphics driver. The software I develop has the same issue. The bug goes away, when I switch to the dedicated graphics card.
If you don't have a dedicated graphics card, try older (or newer) Intel integraded graphics drivers.

Regards, Ben

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New Here ,
Aug 24, 2020

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Here is what worked for me:

1. Download the latest version of Intel's graphics DCH drivers here https://downloadcenter.intel.com/download/29808/Intel-Graphics-Windows-10-DCH-Drivers

2. Go to device manager -> display adapters -> update driver 

3. Browse my computer for drivers

4. Let me pick from a list

5. Select Microsoft Basic display adapter and install.

6. Now go back to update the display driver -> browse my computer and in the search field put the path to your downloaded intel drivers.

7. Hit install and that should update the basic driver to the version you downloaded.

 

PPro now working without the green lines.

 

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Community Beginner ,
Aug 27, 2020

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Finally, the problem was fixed! The trouble is related to the latest intel driver (July 2020)

I have reinstalled the previous version (March) https://download.lenovo.com/pccbbs/mobiles/N27DT20W.exe and everything was restored perfectly.

This link was provided to me by Lenovo support.

I don't know if this driver is only for Lenovo (I have an X1 Yoga), so I would recommend that you check this.

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