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Switching email address quid of the files

New Here ,
Nov 19, 2020

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Hi everyone, I have an Adobe student account from my University. This year they changed our user name and so on our email adresses. I've started creating a new video on my previous Adobe account. It is not available anymore as well as the video. I don't dare to register my new account, scaring to loose my work. Do you know if the files are following the new account if it is created by the same house which is my University ? 

 

Thanks !

Manon

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Editing, Error or problem, Export, Freeze or hang, Import, Performance, User interface or workspaces

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Switching email address quid of the files

New Here ,
Nov 19, 2020

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Hi everyone, I have an Adobe student account from my University. This year they changed our user name and so on our email adresses. I've started creating a new video on my previous Adobe account. It is not available anymore as well as the video. I don't dare to register my new account, scaring to loose my work. Do you know if the files are following the new account if it is created by the same house which is my University ? 

 

Thanks !

Manon

TOPICS
Editing, Error or problem, Export, Freeze or hang, Import, Performance, User interface or workspaces

Views

29

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 19, 2020 0
Adobe Employee ,
Nov 19, 2020

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Hi Manon,

You should be OK. Just note the location of the project file and associated media. Once you sign back in with your new account, you should be able to open the project. You may want to backup any assets saved to Creative Cloud, however. Let us know if you need any help. Your school's IT Admin should also be able to get you up and running if you need any help with signing in.

 

Thanks,
Kevin

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