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Switching windows tabs makes premiere 2019 crash.

New Here ,
Oct 26, 2018

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Especially when I open a browser, chrome or edge, and other tabs sometimes too, premiere is unable to playback or do anything to the timeline. I always have to save (at least that one is working) and restart premiere, shutting it down from task manager since exit is not working either...

All started when I updated to the new edition.

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Switching windows tabs makes premiere 2019 crash.

New Here ,
Oct 26, 2018

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Especially when I open a browser, chrome or edge, and other tabs sometimes too, premiere is unable to playback or do anything to the timeline. I always have to save (at least that one is working) and restart premiere, shutting it down from task manager since exit is not working either...

All started when I updated to the new edition.

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Adobe Employee ,
Oct 26, 2018

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Hi Eikonotopio,

Sorry about this.

I understand that you are getting playback issues in Adobe Premiere Pro when you are using web browsers. Ideally, Premiere Pro does not affect the functionality of any other applications. However, we need more information to troubleshoot issue better:

  1. Please share the system specifications (RAM, GPU, Processor).
  2. How much RAM is allotted to Premiere Pro under Edit > Preferences > Memory?
  3. Does it also happen when all other applications are closed and only Adobe Premiere Pro is running?
  4. Please check if GPU acceleration is enabled under File > Project Settings > General > Video Rendering and Playback?

Thanks,

Shivangi

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New Here ,
Oct 31, 2018

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I have 16GB ddr4 memory, in which 10.9 is used by Premiere pro, on a i7 8700k processor and 1050ti GPU. It seems that most of the time happens with chrome but can occur with explorer as well. I tried to rename my files, clean cache, even reinstalled premiere, seems that randomly freezes playback, where I can only save my project (that is a good thing) but cannot exit premiere, only through task manager...

This happens even more  now that I updated the version to 2019.

It is really annoying and I have to restart every time i need to browse or search something outside the program.

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New Here ,
Oct 31, 2018

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desktopcurrent.jpg

Now that I m writing this message and working with premiere, this happens... and I have to restart it.

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Adobe Employee ,
Oct 31, 2018

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Thank you for providing the information. I checked the screenshot that you have attached. It seems that the processor is not being utilized properly. We may need to enable the maximum number of cores available for your computer for the processing. Please follow the steps in the link mentioned below:

Enable Multiple Cores on Windows 7

Additionally, please check if the Nvidia graphics card is updated to the latest version.

Download Drivers | NVIDIA

Let us know if it helps.

Thanks,

Shivangi

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New Here ,
Oct 31, 2018

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Ok, seems that it helped a bit, worked for longer without crashing, and switching tabs, but then I got this...

previews weren't loading, at least not all of them and then I get the same kind of problem, nothing works except save.

screen2.jpgscreen3.jpgscreen4.jpgscreen5.jpg

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New Here ,
Oct 31, 2018

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Also dropping music directly from explorer to timeline, also freezes the editing process.

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Adobe Employee ,
Nov 01, 2018

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I am glad it showed a little progress. I checked all the screenshots. It seems that the media is not getting linked properly. Please perform the steps mentioned below:

  • Clean media cache. FAQ: How to clean (delete or trash) media cache files?
  • Try to reproduce the issue on a new project with different media.
  • Please check if the application freezes when you import media via media browser.
  • Are you using dynamic link i.e. .aep or .psd file in Adobe Premiere Pro project?
  • Are you using any third party plug-ins?

Thanks,

Shivangi

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