System compatibility report Intel HD Graphics 46000

New Here ,
Oct 27, 2020

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Hello.

 

I would like to know why this error appears every time I open Premiere if I have a GTX 960M graphic. My computer has an Intel i7-4790 processor that includes the HD 4600 but obviously is not the main one, is the GTX 960M.

 

What should I do? Thank you

 

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Error or problem, Hardware or GPU, How to

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1 Correct Answer

Adobe Community Professional , Oct 27, 2020
Jeff Bellune Adobe Community Professional , Oct 27, 2020
Try ignoring and dismissing the message.  Then see if you can set up a project with the Video Renderer set to Mercury Playback Engine GPU Acceleration (Metal) - Recommended.If you can do all that, then I think Pr is using your 960 and just warning you about the HD 4600.I'm on a Mac now, but the last time I ran into this issue was on my Windows box that had dual Nvidia GTX cards. Pr liked my 780 but warned me about my 560. Pr ran just fine after I dismissed the warning.

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Adobe Community Professional ,
Oct 27, 2020

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Try ignoring and dismissing the message.  Then see if you can set up a project with the Video Renderer set to Mercury Playback Engine GPU Acceleration (Metal) - Recommended.

If you can do all that, then I think Pr is using your 960 and just warning you about the HD 4600.

I'm on a Mac now, but the last time I ran into this issue was on my Windows box that had dual Nvidia GTX cards. Pr liked my 780 but warned me about my 560. Pr ran just fine after I dismissed the warning.

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Mario5FC5 AUTHOR LATEST
New Here ,
Oct 27, 2020

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Thank you very much for your response. Just before you wrote to me I did some research and activated the Mercury Playback Engine GPU Acceleration, but not Metal, but CUDA. What I saw is that the one you indicated is for Mac and CUDA is for PC. The truth is that I don't know what it is for, I only saw that they recommended to do it.

 

In that case I will disable the error report notifications and that's it.

 

What I still don't understand is why it warns me about something that in theory Premiere is not using. I have read that some processes, even if you have a dedicated GPU, are carried out by the CPU and that's why it warns you. But it was not very clear to me either.

 

Now it is time to learn what the Mercury Playback Engine is for.

 

Thank you very much for your answer. Greetings.

 

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