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System Compatibility Report Issue with Premiere Pro, Despite the latest update Jul2020

Community Beginner ,
Jul 04, 2020

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System Compatibility Report Issue with Premiere Pro, Despite the latest update Jul2020

 

The crash report file is attached. Why is premiere pro not working.

There are no conflcits, I am on the latest driver as well.

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Crash, Freeze or hang, Performance

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System Compatibility Report Issue with Premiere Pro, Despite the latest update Jul2020

Community Beginner ,
Jul 04, 2020

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System Compatibility Report Issue with Premiere Pro, Despite the latest update Jul2020

 

The crash report file is attached. Why is premiere pro not working.

There are no conflcits, I am on the latest driver as well.

Capture.PNG

 

Topics

Crash, Freeze or hang, Performance

Views

79

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 04, 2020

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Premiere 2020 is too new for your guessing too old system.

Post comp specs.

Best is to revert to one of the previous build or 2019.

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LEGEND ,
Jul 04, 2020

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Your hardware is now legacy or obsolete, according to both Intel and Nvidia. You see, all 4th- and 5th-Generation Intel CPUs have already been in the legacy support phase, with no new features or bug fixes and only critical security patches having been released for the past several years. And Nvidia had already completely ended all support for all Kepler mobile GPUs outside of archived drivers this past April.  That means that going forward, Adobe will now require much newer hardware than yours just to run properly - and neither Adobe nor Intel nor Nvidia will fix those compatibility issues at all - ever.

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Community Beginner ,
Jul 14, 2020

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It feels this could be the issue.

but after I reverted to the older version, this still seems to exist. Not Sure why??

So as of now, there is no solution?

 

can someone please connect me to the Premiere Pro Development team?

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LEGEND ,
Jul 14, 2020

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As of now, there is no solution. And nobody will ever fix that problem any more. You see, the last version of Premiere Pro that was compatible with your older hardware is no longer available any more - anywhere - because Adobe made changes to its app availability back in May of last year. Adobe now restricts app availability to the two newest major versions. And beginning with the 13.x version, Adobe now officially requires newer hardware than your system in order to run properly.

 

In other words, nobody wants to support hardware that's even four years old, let alone 10 years old, any more.

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