System Compatibility Report: NVIDIA Quadro K5100M unsupported Video Driver (need help fixing)

[Carmela5C96]

Hello,
When I open Premiere or After Effects, I get this error:

System Compatibility Report:
Video: NVIDIA Quadro K5100M (FIX button)
Unsupported Video Driver

I've tried going to the fix button and downloading a NVIDIA Quadro Series (Notebooks): Quadro K5100M Ver.R418 U9 (426.78). When I opened up Premiere again, it still showing up the same problems.

please help, thank you

[John T Smith · Accepted solution]

Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1
https://community.adobe.com/t5/premiere-pro/adobe-premier-pro-2020-is-not-support-for-nvidia-geforce...

[RjL190365]

As John T Smith stated, this cannot be fixed at all. Nvidia had already ended all support for all Kepler mobile GPUs as of this past April. And the two newest versions of Premiere Pro now require a driver version that's 451.77 or higher just to even run properly, especially with GPU acceleration.

In other words, the K5100M is now obsolete for Premiere Pro.

[simonjpearce04@gmail.com]

Hi all,

I'm having the same issue with my HP ZBook 17 G2. It has a no longer supported K3100M in which I was hoping to upgrade to a K5100M but after reading this thread I realise this is no longer supported by Adobe either. Weirdly though Adobe's 'recommended' list, (link below) says the K4100M is supported, (and recommended!). Does anyone know the truth of all this.

I get no love from HP or Nvidia regarding viable upgrades, (they just want me to spend £2000 on a new notebook) but there must be a viable solution rather than chucking a perfectly good ZBook in the bin!!

I need to know the new card will

1) fit the slot

2) not have heat sink issues

3) Not have firmware issues

4) be compatible with Prem Pro V22.

Anyone help would be greatly received.

https://helpx.adobe.com/premiere-pro/system-requirements/2019.html

[Ann Bens]

Your link is pointing to 2019 version.

This is what is required for 2022:

https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

[simonjpearce04@gmail.com]

Thanks for your reply. Do you know if any of the cards on your updated link are compatible with a ZBook 17 G2?

[Ann Bens]

No I dont.

[RjL190365]

Since your ZBook 17 G2 has an MXM 3.0-compatible slot for an upgraded GPU, and your original Quadro K5100M is an MXM 3.0b card, you may be able to upgrade all the way to a Quadro P4000 Mobile or P5000 Mobile GPU. You see, laptops cannot accept full-sized internal PCIe card-based GPU cards at all. Any GeForce cards of roughly equal performance specs available in the MXM 3.0b format may be too large for your laptop's available space or GPU cooling configuration.

[simonjpearce04@gmail.com]

Many thanks for your help. It looks like I'll have to upgrade the whole notebook.Sent from my Galaxy

[Kevin-Monahan]

Hi Carmela,

I hope you eventually solved your issue. Sounds like you need new hardware. If others are finding this post via search, please create a new post with your system info and media you are working with. Hopefully, the community can make suggestions for you there. This post is now locked.

Thanks,
Kevin