System compatibility report: Unsupported Video Driver Intel HD graphics 520 [PP 2020] [Windows 10]

New Here ,
Aug 17, 2020

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Hi All

 

I just got Premiere Pro 2020 but when I launch it it says that intel hd 520 graphics are not supported.

Annotation 2020-08-17 212607.png

 

 

 

 

 

                                                        I updated that my drivers too but it still shows this error.

                                                        I have another graphic card NVIDIA GeForce 940 MX..

                                                       which i think is compatible for Premiere pro.

                                                       maybe premiere pro is using intel graphic card instead of nvidia

 

               can you guyzz help me plzz...

 

System specs:

 

12 GB DDR4 RAM

Intel i7 6500U

Nvidia GeForce 940MX

Premier Pro 2020 version 14.3.0 (BUILD 38)

  

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU

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System compatibility report: Unsupported Video Driver Intel HD graphics 520 [PP 2020] [Windows 10]

New Here ,
Aug 17, 2020

Copy link to clipboard

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Hi All

 

I just got Premiere Pro 2020 but when I launch it it says that intel hd 520 graphics are not supported.

Annotation 2020-08-17 212607.png

 

 

 

 

 

                                                        I updated that my drivers too but it still shows this error.

                                                        I have another graphic card NVIDIA GeForce 940 MX..

                                                       which i think is compatible for Premiere pro.

                                                       maybe premiere pro is using intel graphic card instead of nvidia

 

               can you guyzz help me plzz...

 

System specs:

 

12 GB DDR4 RAM

Intel i7 6500U

Nvidia GeForce 940MX

Premier Pro 2020 version 14.3.0 (BUILD 38)

  

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU

Views

1.7K

Likes

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Aug 17, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi Sugandha,

 

Thanks for reaching out.

Please check out the following article for more information on System Compatibility Report and instruction to update GPU driver: https://community.adobe.com/t5/after-effects/faq-what-is-system-compatibility-report-in-after-effect...

Let us know how it goes.

 

Thanks,

Nishu

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Aug 18, 2020 0
Community Beginner ,
Oct 22, 2020

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same here. it happened after new update 14.5

its weird becuase it was working after update then after few hours it crashed leaving me with that message after reopening PP.

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Oct 22, 2020 0
Gary5CCC LATEST
New Here ,
Nov 02, 2020

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I had the same problem. I have a Surface Book. I installed the latest Nvidia GeForce 940M drivers and it solved the problem.  It looks like Microsoft default does not install the preferred driver, but once I found the driver on the site have not had problems.

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Nov 02, 2020 0