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System Compatibility Report

Community Beginner ,
Oct 14, 2020

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In the last few weeks -- I'm guessing since a Premiere Pro update -- every time I open Premiere Pro I'm getting a "System Compatibilty Report" error about my Intel graphics card driver being out of date.

 

However, two things:

 

  1. It's the most recent driver recommended by the manufacturer (Dell) and users of the same laptop have run into problems with the most recent driver that PP is suggesting.
  2. I'm not using the Intel graphics card for Premiere.  I'm using a Radeon card.

 

Why does PP keep complaining about something that shouldn't apply?  How do I stop it?  It looks like this comes up in the forums but the solution I came across was expunged by a moderator.

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System Compatibility Report

Community Beginner ,
Oct 14, 2020

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In the last few weeks -- I'm guessing since a Premiere Pro update -- every time I open Premiere Pro I'm getting a "System Compatibilty Report" error about my Intel graphics card driver being out of date.

 

However, two things:

 

  1. It's the most recent driver recommended by the manufacturer (Dell) and users of the same laptop have run into problems with the most recent driver that PP is suggesting.
  2. I'm not using the Intel graphics card for Premiere.  I'm using a Radeon card.

 

Why does PP keep complaining about something that shouldn't apply?  How do I stop it?  It looks like this comes up in the forums but the solution I came across was expunged by a moderator.

TOPICS
Error or problem

Views

24

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Oct 14, 2020 0
Community Beginner ,
Oct 14, 2020

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I keep trying to upload a screenshot of the error message but the forum keeps reporting "server too busy".

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Oct 14, 2020 0
Most Valuable Participant ,
Oct 14, 2020

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Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1

 

You may need to go into BIOS to disable the Intel video chip on the motherboard

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