System Compatibility Report

New Here ,
May 06, 2021 May 06, 2021

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Hello, 

I have an HP Spectre 360 Convertible 13 and after downloading PP, I get the message "Unsupported Video Driver." I have Inter(R) UHD Graphics 620, but when I try to update, it says that it's the most updated version. Can anyone help?

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Crash, Error or problem, Hardware or GPU, Performance

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Adobe Employee ,
May 06, 2021 May 06, 2021

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Hi d,
Sorry about this. Do you have a discrete NVIDIA GPU by any chance? If so, which one? This post also has some clues on how to get Premiere Pro working on this computer: https://community.adobe.com/t5/video-hardware/is-hp-specter-x360-laptop-15-eb0250nd-good-enough-for-...

 

Thanks,
Kevin

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